Lisa Parker
Marietta,USA
Summary
Dynamic multifamily housing and operations leader with a background in hospitality. Proven track record in operational efficiency, strategic initiatives, and process implementation. Skilled in team leadership, analytical thinking, and multitasking with meticulous attention to detail. Adaptable and dedicated to driving organizational success while enhancing client and employee satisfaction.
Overview
19
19
years of professional experience
Work History
Director of Operations
Asset Living
Atlanta, GA
02.2025 - Current
- Lead company-wide operations initiatives, driving strategic initiatives and long-term operational goals.
- Optimize workflows, streamline processes, and improve overall departmental performance.
- Design, standardize, and roll out procedures to increase efficiency and consistency.
- Manage divisional transition and due diligence tracking, ensuring smooth onboarding of new assets and reinforcing operational standards.
- Collaborate with cross-office leadership to align workflows, improve communication, and centralize standardized processes that enhance efficiency across the organization.
- Facilitate client and internal interactions to streamline communication, drive clarity, and ensure deadlines are consistently achieved
- Supervise and develop three teams: Operations Specialists, Traveling Operations Specialists, and Portfolio Operations Management (client-exclusive).
- Manage vendor relationships to secure quality services and supplies for properties.
- Streamline communication channels between departments for better collaboration.
- Grew Operations Specialist team from 5 to 10 members, expanding capacity and coverage.
- Reintroduced and streamlined the TOPS program initiative, improving operational consistency, reducing travel burden and costs, and enhancing client and employee satisfaction and results.
- Developed a new client-exclusive role to centralize processes, standardize workflows, and enhance client services.
Administrative Manager
TriBridge Residential
Atlanta, GA
05.2016 - 02.2025
- Oversaw company-wide utility management, including account tracking, payables, cost recovery, onboarding, and vendor relations.
- Implemented systems and processes, developed procedures and documentation, and conducted associate training.
- Identified opportunities for efficiency and revenue growth through analysis of costs and contract terms.
- Managed company-wide events including budgets, logistics, vendor coordination, and promotional efforts.
- Supported due diligence, acquisitions, and dispositions with lease audits, vendor compliance, transition documentation, and reporting.
- Managed SharePoint portal, company-wide updates, and employee engagement initiatives.
- Hired, trained, and developed staff; conducted performance reviews; established goals; and managed salaries.
- Performed reporting, office management, and systems management.
- Delivered excellent customer service to residents and vendors.
Assistant Property Manager
Camden Property Trust
Kennesaw, GA
09.2015 - 05.2016
- Managed daily/monthly reports, rent posting, delinquencies, evictions, invoicing, and lease renewals.
- Maintained high payment rates through positive tenant relationships.
- Assisted leasing professionals to ensure leasing standards and processes.
- Delivered excellent customer service to residents and prospects.
Leasing Consultant
Greystar
Kennesaw, GA
10.2014 - 09.2015
- Managed full leasing process including prospect qualification, application processing, and paperwork.
- Maintained resident retention by handling service requests, resolving issues, and assisting with resident functions.
Certified Trainer Bartender/Team Leader
Ted's Montana Grill
Marietta, GA
01.2007 - 09.2014
- Managed simultaneous customer, team, and business needs efficiently.
- Developed and implemented training materials and classes.
- Oversaw daily set up, closing duties, inventory, and cash handling.
- Delivered exceptional service by greeting and serving customers in a timely and friendly manner.
Education
Bachelor of Science - Communications – Concentration in Media Studies
Kennesaw State University
Kennesaw, GA01.2013
Skills
- Operational strategy and efficiency
- Strategic planning and execution
- Process improvement, standardization and management
- Leadership, team dynamics and employee development
- Performance improvement
- Cross-functional collaboration
- Vendor management
- Effective communication
- Event coordination and financial planning
- Utility management
- Lease management expertise
- Analytical thinking and precision
- Organizational effectiveness and multitasking
- Customer satisfaction strategies
Awards
- PSG Associate of the Year, TriBridge Residential, 07/01/22
- Rookie of the Year, TriBridge Residential, 03/01/17
Personal Information
Title: Multifamily Housing & Operations Leader
Timeline
Director of Operations
Asset Living
02.2025 - Current
Administrative Manager
TriBridge Residential
05.2016 - 02.2025
Assistant Property Manager
Camden Property Trust
09.2015 - 05.2016
Leasing Consultant
Greystar
10.2014 - 09.2015
Certified Trainer Bartender/Team Leader
Ted's Montana Grill
01.2007 - 09.2014
Bachelor of Science - Communications – Concentration in Media Studies
Kennesaw State University