Lisa Parker
Buffalo,NY
Summary
Certified through NYS Market Place Assistor for Health Insurance. Resourceful outreach worker known for building strong relationships and enhancing health awareness. Proven track record of improving service reach through strategic partnerships and effective program development.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Community Health Center of Buffalo
02.2006 - Current
- Oversaw inventory management and procurement of office supplies, ensuring resource availability for daily operations.
- Collaborated with healthcare teams to facilitate communication between departments, improving service delivery.
- Led initiatives to enhance patient engagement through effective appointment reminder systems and follow-ups.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Community Outreach Worker
Community Health Center of Buffalo
Buffalo, NY
02.2006 - Current
- Developed community engagement strategies to enhance health awareness and access to services.
- Coordinated outreach programs targeting underserved populations, improving service reach and participation.
- Facilitated workshops on health education, promoting preventive care and healthy lifestyle choices.
- Collaborated with local organizations to establish partnerships, expanding resource availability for community members.
- Conducted needs assessments to identify gaps in healthcare services and inform program development.
- Mentored junior staff in effective outreach techniques and community relationship building practices.
- Analyzed program effectiveness through feedback collection and reporting, driving continuous improvement initiatives.
- Led strategic planning sessions to align outreach goals with organizational mission and community needs.
- Conducted needs assessments in the community, identifying gaps in services and developing strategies to address those gaps.
- Evaluated program effectiveness using data analysis techniques, informing future improvements in service delivery methods.
- Improved public awareness of available resources by distributing informational materials and addressing community members'' needs.
- Enhanced community engagement by organizing and facilitating outreach events and workshops.
- Coordinated resource fairs providing information on employment opportunities, education options, housing assistance programs-empowering residents to make informed decisions about their futures.
- Provided case management services including goal-setting, resource coordination, and follow-up support-guiding clients toward self-sufficiency and improved wellbeing.
- Increased access to healthcare services by connecting underserved populations with appropriate providers and resources.
- Maintained accurate records of client interactions and progress towards goals, ensuring continuity of care across multiple service providers involved in each case.
- Developed culturally-sensitive outreach materials in multiple languages, ensuring access to vital information for diverse populations within the community.
- Collaborated with local organizations to develop partnerships for joint initiatives, strengthening the support network within the community.
- Implemented creative marketing strategies to promote awareness of available services within the community, attracting more individuals to engage in support programs.
- Organized community clean-up events, promoting environmental stewardship and fostering a sense of collective responsibility among residents.
- Provided crisis intervention support during emergency situations involving clients or community members experiencing acute distress.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Connected individuals with available and relevant resources.
- Surveyed local program participants to ascertain problematic areas requiring improvement.
- Acted as main point of contact between management, clinical staffs and external community.
- Facilitated community involvement and education of non-profit theatre events by maintaining and developing community partnerships.
- Documented and analyzed performance of different programs in order to make proactive decisions about services.
- Facilitated community outreach to expand participation and support.
- Helped clients navigate social services system and access needed resources.
- Coordinated with different service providers to meet clients' individual needs.
- Educated young people about strategies for driving discussions and promoting social changes.
- Kept case files updated, accurate and aligned with requirements.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Gathered opinions and support from grass-roots supporters to solidify group position.
- Helped create comprehensive program to meet [Type] needs.
- Managed cases of [Type] clients receiving social or community service support.
Supportive Living Counselor
Casanovia Recovery Systems
Buffalo, NY
03.1998 - 05.2024
- Facilitated individual and group counseling sessions to promote recovery initiatives.
- Developed personalized treatment plans based on client assessments and progress reviews.
- Implemented evidence-based therapeutic techniques to enhance client engagement and outcomes.
- Monitored client progress and adjusted interventions to ensure alignment with recovery goals.
Headstart Teacher
CAO
Buffalo, NY
04.2003 - 01.2006
- Developed and implemented age-appropriate curriculum to enhance children's learning experiences.
- Fostered positive relationships with families to support children's social and emotional development.
- Collaborated with staff to create inclusive classroom environments promoting diversity and respect.
- Monitored student progress through assessments to tailor educational approaches effectively.
- Advocated for children's needs by coordinating resources with community services and support agencies.
- Participated in ongoing professional development to stay up-to-date on best practices in early childhood education.
- Improved classroom management through the use of positive reinforcement strategies and clear expectations.
- Implemented differentiated instruction techniques to accommodate diverse learning styles and abilities within the classroom.
- Developed strong relationships with students, fostering a supportive and nurturing learning environment that encouraged academic success.
- Maintained accurate records of student attendance, performance data, and other relevant information for reporting purposes.
- Promoted social-emotional development in students by incorporating character education lessons into daily curriculum.
- Collaborated with fellow educators to create an engaging, inclusive educational environment for all students.
- Contributed to the school''s continuous improvement efforts by actively participating in faculty meetings, committees, and community outreach events.
- Monitored classroom to verify safe and secure environment.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Helped new preschool children get used to classes by giving one-on-one support.
- Implemented age-appropriate curricula to meet needs of young learners.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Utilized creative teaching strategies to engage students in classroom.
Bakery Worker
Wegmans Supermarket
Buffalo, NY
02.1997 - 02.1998
- Operated ovens and mixers to produce a variety of baked goods efficiently.
- Managed inventory levels of baking supplies to ensure optimal stock availability.
- Implemented best practices for cleanliness and sanitation in bakery area.
- Assisted customers with product selections, enhancing overall shopping experience.
- Monitored product quality and freshness, ensuring adherence to safety standards.
Education
Associate of Science - Mental Health Counseling And Alcohol Counseling
Erie Community College
Buffalo, NY05-1997
High School Diploma -
Sweet Home Senoir High School
Amherst, NY06-1982
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Filing
- Strong problem solver
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Verbal communication
- Professional and mature
- Filing and data archiving
- Documentation and reporting
- Relationship building
- Mail handling
- Spreadsheets
- Data collection
- Multi-line phone systems
- Spreadsheet management
- Client relations
- Multi-line phone proficiency
- Resourceful
- Records administration
- Event coordination
- Meeting planning
- Purchase orders organization
Certification
- [Area of expertise] License - NYS Market Place Assistor
Timeline
Administrative Assistant
Community Health Center of Buffalo
02.2006 - Current
Community Outreach Worker
Community Health Center of Buffalo
02.2006 - Current
Headstart Teacher
CAO
04.2003 - 01.2006
Supportive Living Counselor
Casanovia Recovery Systems
03.1998 - 05.2024
Bakery Worker
Wegmans Supermarket
02.1997 - 02.1998
Associate of Science - Mental Health Counseling And Alcohol Counseling
Erie Community College
High School Diploma -
Sweet Home Senoir High School