Lisa Peck

• Managed tenant inquiries and scheduled property viewings efficiently.
• Prepared lease agreements and ensured compliance with regulations.
• Coordinated maintenance requests and resolved tenant issues promptly.
• Collaborated with property owners to enhance rental listings and marketing strategies.

• Managed collections on past-due accounts through customer relationship management software.
• Negotiated payment arrangements and resolved disputes with customers.
• Educated customers on available payment options and financial responsibilities.
• Provided management with feedback on customer concerns and process enhancements.

• Managed collection support team of five analysts, focusing on complaint management and customer issue resolution.
• Oversaw strategies for bankruptcies, credit counseling, debt management, and payment processing initiatives.
• Administered employee performance reviews to enhance team productivity and effectiveness.
• Conducted weekly team meetings to discuss policy changes and procedural updates.
• Implemented quality assurance measures through call monitoring and coaching sessions.
• Resolved complex customer issues by taking escalated phone calls and providing solutions.
• Collections Operation Coach 11/2015 - 5/2016
• Collections Agent, 10/2013 - 11/2015.

Salt Lake County – Seasonal Assignments.

• Streets Department
• Motor Vehicle Enforcement Division (MVED)
• Sorensen Center
• ORS Gamma Request