Lisa Pena
Canyon
Summary
Motivated professional with a versatile background in customer service and beverage preparation. Known for strong communication and attention to detail, ready to leverage expertise in a fast-paced setting to improve customer experiences and operational efficiency.
Overview
8
8
years of professional experience
Work History
Barista
Sodexo Food Service
Amarillo
05.2023 - Current
- Assisted in training new baristas on beverage preparation techniques.
- Maintained cleanliness and organization of the work area and equipment.
- Prepared and served a variety of coffee beverages to customers.
- Provided excellent customer service and addressed client inquiries promptly.
- Operated espresso machines and other coffee-making equipment efficiently.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Operated cash registers to process customer payments.
Barista
Cliffside
Amarillo
08.2022 - 04.2024
- Prepared and served a variety of coffee beverages to customers.
- Assisted in training new baristas on beverage preparation techniques.
- Provided excellent customer service and addressed client inquiries promptly.
- Operated espresso machines and other coffee-making equipment efficiently.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Coustumer service
AIG
Amarillo
02.2018 - 07.2022
- Managed high-volume inbound calls to assist customers with inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints using active listening and problem-solving techniques.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bachelor of Arts - Mass Communication And Media Studies
Arizona State University
Tempe, AZ08-2026
High School Diploma -
Del Valle
El Paso, TX06-2014
Skills
- Drink customization
- Coffee expertise
- Customer service
- Exceptional customer service
- Social media management
- Content creation
- Team collaboration
- Team leadership
- Project management
- Problem solving
- Fluent in Spanish
- Public speaking
- Excellent memory
Languages
Spanish
Limited
Timeline
Barista
Sodexo Food Service
05.2023 - Current
Barista
Cliffside
08.2022 - 04.2024
Coustumer service
AIG
02.2018 - 07.2022
Bachelor of Arts - Mass Communication And Media Studies
Arizona State University
High School Diploma -
Del Valle