Hi, I’m
Lisa Peters
Orange Park,FL
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
years of professional experience
1
Certification
Work History
Inmotion Hosting
Customer Service Representative
04.2023 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Lighthouse Behavioral Health, LLC
Client Care Coordinator
11.2020 - 04.2023
Job overview
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Standup MRI And Diagnostic Center
Patient Care Coordinator
04.2016 - 11.2020
Job overview
- Maintained confidentiality of patient data and condition to safeguard health information.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Signet Diagnostic Imaging/Elite Imaging
Patient Coordinator
06.2013 - 04.2016
Job overview
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule tests and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
Lincoln College of New EnglandSouthington, CT
Associate of Arts from Health Information Technology
09.2015
Skills
- Electronic Records Management
- Insurance Verification
- Appointment Scheduling
- HIPAA Compliance
- Payment Collection
- Medical Data Collection
- Patient Documentation
- Patient Registration
- Medical Terminology
- Authorization Verification
- Pulse Oximetry
- Paperwork and Charting
Certification
- Certified BLS, National CPR Foundation/AHA guidelines - ID#1EB3BB 10/17/2023-10/17/2025
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Inmotion Hosting
04.2023 - Current
Client Care Coordinator
Lighthouse Behavioral Health, LLC
11.2020 - 04.2023
Patient Care Coordinator
Standup MRI And Diagnostic Center
04.2016 - 11.2020
Patient Coordinator
Signet Diagnostic Imaging/Elite Imaging
06.2013 - 04.2016
Lincoln College of New England
Associate of Arts from Health Information Technology
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