Nichelle West
Riverview
Summary
Efficient Dental Assistant professional with the training and abilities necessary to support, educate, and motivate patients. Focused on improving dental health with preventive and corrective care. Proficient in updating records, processing images, and preparing laboratory cases. Reliable and punctual Dental Assistant who successfully handles fast-paced work. Proven willingness to take on any task to support the team and help the business succeed. Offers strong communication skills and dental knowledge. Goal-oriented professional seeking a Dental Assistant position where skills and dental education are utilized within an office that values teamwork, quality dentistry, and overall patient care.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Customer Service Representative
T-Mobile
01.2023 - Current
- Provide high-quality customer service in a fast-paced call center environment
- Accurately document customer interactions and maintain confidentiality
- Resolve billing, service, and technical concerns with professionalism
- Demonstrate strong communication, problem-solving, and multitasking skills
Student Advisor
Ultimate Medical Academy (UMA)
01.2020 - 01.2023
- Advised students on academic progress, enrollment, and program completion
- Maintained detailed student records while adhering to privacy regulations
- Provided guidance, motivation, and support to promote student success
- Collaborated with faculty and staff to support educational outcomes
Pest Control Technician
Terminix Pest Control
01.2019 - 01.2020
- Delivered professional pest control services and educated clients on treatment plans
- Maintained accurate documentation and followed safety protocols
- Demonstrated strong time management, reliability, and attention to detail
Customer Service Representative
PHEAA Student Loans
01.2017 - 01.2019
- Assisted borrowers with loan information and repayment options
- Maintained confidential financial records in compliance with regulations
- Strengthened customer-focused communication and problem-solving skills
Education
High School Diploma - Expanded Functions Dental Assistant Program
Concorde Career Institute
Tampa, Florida02.2027
High School Equivalency Diploma (GED) -
Gary Adult High School
10.2024
Skills
- Alginate Impressions
- Bleaching Tray Fabrication
- Charting (Computer & Paper)
- Composite Restoration
- Coronal Polishing
- Custom Tray (Light Cured)
- Dental Dam Application
- Dental Terminology
- Temporary Crowns & Bridges (Polycarb & Custom)
- Fluoride Application
- Front Office Procedures & Customer Service
- Instrument Tray Setup
- Operatory Infection Control
- Gingival Retraction Cord Placement
- Preparation & Mixing of Liners, Varnishes, and Cements
- Radiographs (Dexis Digital, Panoramic, Parallel & Bisecting)
- Sealant Application
- Seating and Dismissing Patients
- Sterilization Techniques
- Study Model Pouring & Trimming
- Suture Removal
- Tofflemire Placement & Removal
- Treatment Plan Presentations
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Dentrix Practice Management Software
- Dexis Radiograph Software
- Electronic Records Management
- Data Entry & Documentation
Certification
- HIPAA
- OSHA
- CPR
- Radiology – Pending Florida License (application after graduation)
- EFDA – Pending graduation
Timeline
Customer Service Representative
T-Mobile
01.2023 - Current
Student Advisor
Ultimate Medical Academy (UMA)
01.2020 - 01.2023
Pest Control Technician
Terminix Pest Control
01.2019 - 01.2020
Customer Service Representative
PHEAA Student Loans
01.2017 - 01.2019
High School Diploma - Expanded Functions Dental Assistant Program
Concorde Career Institute
High School Equivalency Diploma (GED) -
Gary Adult High School