Lisa Peterson
Cary,IL
Summary
Dynamic professional with extensive experience in hospitality and marketing, notably at C-level, where I enhanced revenue through strategic upselling and exceptional service. Skilled in banquet event management and team leadership, I fostered a positive environment, driving customer loyalty and satisfaction while implementing effective marketing strategies to boost brand awareness.
Overview
15
15
years of professional experience
Work History
Head Server
C-level
Panama City Beach, FL
07.2020 - 02.2024
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
Head Server
Dave & Buster's
Panama City Beach, FL
02.2018 - 06.2020
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Supervised server staff and simultaneously served personal section of tables.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Increased sales per customer by listening actively and recommending relevant menu items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Cultivated warm relationships with regular customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Teacher
Young Rembrandts Franchise
Barrington, IL
08.2016 - 01.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Utilized data-driven instruction to tailor lessons for improved academic performance.
Marketing Manager
Sports Marketing Professionals
Lombard, IL
06.2009 - 03.2014
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Negotiated partnerships with key influencers, maximizing brand exposure in target markets.
- Crafted persuasive marketing materials, including brochures and presentations, to support sales efforts.
Education
Associates - Elementary Education
Purdue University
West Lafayette, IN05-2010
Skills
- Banquet event management
- Safe food handling
- Brand marketing
- Skilled in prioritizing concurrent responsibilities
- Strong verbal communication
- Team leadership
Timeline
Head Server
C-level
07.2020 - 02.2024
Head Server
Dave & Buster's
02.2018 - 06.2020
Teacher
Young Rembrandts Franchise
08.2016 - 01.2018
Marketing Manager
Sports Marketing Professionals
06.2009 - 03.2014
Associates - Elementary Education
Purdue University