Lisa Phillips
Saint Clairsville,OH
Summary
Dynamic and results-oriented person with experience in customer service and pharmacy operations, notably with Highmark Blue Cross Blue Shield of Wva. Excelled in complaint handling and multitasking, significantly improving customer satisfaction. Skilled in medical terminology and fostering positive customer relations, demonstrating a high-energy attitude and professionalism in fast-paced environments.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.
Overview
17
17
years of professional experience
Work History
CSR
Unified Bank
02.2024 - Current
Doing all aspects of general banking
CSR
Highmark Blue Cross Blue Shield of Wva
01.2022 - 03.2023
Worked from home dealing with insurance claims and different issues that arise with customer claims. Answered in coming phone calls from customers helping them as needed.
Pharmacy Technician
CVS Pharmacy
06.2007 - 01.2022
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
Diploma - General Studies
Bridgeport High School
Bridgeport Ohio05.1990
Skills
- Complaint handling
- Call center experience
- Retail sales customer service
- High-energy attitude
- Positive and professional
- Filing
- Inbound and outbound calling
- Multitasking and organization
- Customer relations
- Customer service
- Medical terminology
Timeline
CSR
Unified Bank
02.2024 - Current
CSR
Highmark Blue Cross Blue Shield of Wva
01.2022 - 03.2023
Pharmacy Technician
CVS Pharmacy
06.2007 - 01.2022
Diploma - General Studies
Bridgeport High School
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