Lisa Phillips
Toledo,OH
Summary
Results-driven Business Sales Representative with expertise in communication, customer relationship management, and problem-solving. Proven ability to enhance client satisfaction and foster loyalty through effective collaboration and streamlined processes.
Overview
36
36
years of professional experience
Work History
Business Sales Representative
Buckeye Broadband
Northwood , OH
08.2022 - 07.2025
- Identified customer needs through effective communication and active listening.
- Presented product features and benefits to potential clients during sales meetings.
- Collaborated with marketing team to enhance promotional strategies for service offerings.
- Developed strong relationships with clients to foster loyalty and repeat business.
Customer Support Specialist
Buckeye Broadband
Northwood, OH
08.1999 - 08.2022
- Streamlined support processes to enhance customer satisfaction and efficiency.
- Provided feedback to management on recurring issues and customer concerns.
- Trained new team members on customer service protocols and systems used.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Customer Care Representative
Buckeye Broadband
Northwood, OH
03.1989 - 08.1999
- Provided exceptional customer support for broadband services and troubleshooting.
- Assisted customers with billing inquiries and service upgrades efficiently.
- Educated customers on product features, benefits, and usage instructions clearly.
- Managed escalated customer concerns by promoting positive resolution strategies.
- Trained new representatives on company policies, procedures, and systems effectively.
- Answered customer inquiries over the phone and via email.
Education
Some College (No Degree) - Word Processing
Davis College
ToledoSkills
- Customer relationship management
- Conflict resolution
- Customer retention
- Effective communication
- Active listening
- Team collaboration
- Training and mentoring
- Problem solving
- Upselling and cross selling
References
References available upon request.
Timeline
Business Sales Representative
Buckeye Broadband
08.2022 - 07.2025
Customer Support Specialist
Buckeye Broadband
08.1999 - 08.2022
Customer Care Representative
Buckeye Broadband
03.1989 - 08.1999
Some College (No Degree) - Word Processing
Davis College