Lisa Piscitelli
Columbus
Summary
Detail-oriented and analytical Fraud Analyst with 3 years of experience in identifying, investigating, and preventing fraudulent activities across financial, e-commerce, and banking sectors. Proficient in utilizing data analysis tools, fraud detection software, and investigative techniques to mitigate risks and safeguard organizational assets. Adept at collaborating with cross-functional teams and implementing fraud prevention strategies to minimize losses and enhance operational efficiency.
Overview
10
10
years of professional experience
Work History
Fraud Investigator
Conduent Business Services
08.2022 - Current
- Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
- Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
- Conducted prompt and thorough investigations on referred files.
Virtual Assistant
Upwork.com
01.2015 - 08.2022
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
Education
High School Diploma -
Seaford High School
Seaford, NY06-1999
Skills
- Fraud detection and prevention
- Data analysis and pattern recognition
- Risk assessment and management
- Statistical modeling and forecasting
- Financial analysis and reporting
- Policy development and implementation
- Collaboration and teamwork
- Customer service and complaint resolution
- Training and mentoring
- Relationship building and networking
- Law enforcement liaison and cooperation
- Presentation and communication skills
- Critical thinking and problem-solving
- Attention to detail and accuracy
- Time management and prioritization
Timeline
Fraud Investigator
Conduent Business Services
08.2022 - Current
Virtual Assistant
Upwork.com
01.2015 - 08.2022
High School Diploma -
Seaford High School
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