Lisa Piscitelli
Columbus
Summary
Detail-oriented and analytical Fraud Analyst with 3 years of experience in identifying, investigating, and preventing fraudulent activities across financial, e-commerce, and banking sectors. Proficient in utilizing data analysis tools, fraud detection software, and investigative techniques to mitigate risks and safeguard organizational assets. Adept at collaborating with cross-functional teams and implementing fraud prevention strategies to minimize losses and enhance operational efficiency.
Overview
10
10
years of professional experience
Work History
Fraud Investigator
Conduent Business Services
San Antonio, TX
08.2022 - Current
- Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
- Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
- Conducted prompt and thorough investigations on referred files.
Virtual Assistant
Upwork.com
San Francisco, CA
01.2015 - 08.2022
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
Education
High School Diploma -
Seaford High School
Seaford, NY06-1999
Skills
- Fraud detection and prevention
- Data analysis and pattern recognition
- Risk assessment and management
- Statistical modeling and forecasting
- Financial analysis and reporting
- Policy development and implementation
- Collaboration and teamwork
- Customer service and complaint resolution
- Training and mentoring
- Relationship building and networking
- Law enforcement liaison and cooperation
- Presentation and communication skills
- Critical thinking and problem-solving
- Attention to detail and accuracy
- Time management and prioritization
Timeline
Fraud Investigator
Conduent Business Services
08.2022 - Current
Virtual Assistant
Upwork.com
01.2015 - 08.2022
High School Diploma -
Seaford High School