Lisa Preston
Collinsville,VA
Summary
Dynamic customer service professional with proven success at Everise, excelling in problem resolution and active listening. Skilled in data collection and adept at managing high-volume calls, consistently exceeding performance goals. Recognized for adaptability and critical thinking, ensuring customer satisfaction and effective communication in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Everise
12.2019 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining quality service standards and customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Survey Research Interviewer
ICF International Inc.
04.2016 - 08.2021
- Conducted in-depth interviews, gathering qualitative data to support research objectives.
- Maintained detailed records of respondent interactions, ensuring accuracy and confidentiality of collected information.
- Demonstrated strong adaptability when faced with unforeseen challenges during interviews, adjusting quickly to maintain professionalism and effectiveness in data collection efforts.
- Conducted thorough research on survey topics to ensure a comprehensive understanding when engaging with respondents.
- Exceeded project quotas consistently by remaining dedicated to achieving established goals for both quantity and quality of responses gathered.
- Conducted in-depth interviews to gather qualitative data for various research projects.
Education
Associate of Science - Business Administration
Patrick Henry Community College
Martinsville, VASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Microsoft outlook
- Payment processing
- Computer proficiency
- Data collection
- Technical support
- De-escalation techniques
Timeline
Customer Service Representative
Everise
12.2019 - Current
Survey Research Interviewer
ICF International Inc.
04.2016 - 08.2021
Associate of Science - Business Administration
Patrick Henry Community College