Lisa Prihoda
Kalamazoo,MI
Summary
Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Adept at ensuring compliance with pharmacy laws while optimizing workflow, resulting in increased efficiency in prescription processing.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
Work History
Licensed Pharmacy Technician
HOMETOWN PHARMACY LTC
12.1996 - Current
- Addressed patient concerns with empathy, providing clear explanations of medication usage, side effects, and potential interactions.
- Streamlined pharmacy operations by effectively collaborating with pharmacists, healthcare providers, and other team members.
- Delivered exceptional customer service by addressing patient inquiries in a timely and professional manner, fostering lasting relationships with clientele.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Served as a reliable resource for both colleagues and patients regarding drug information inquiries and clarification requests.
- Increased efficiency in prescription processing through proficient use of pharmacy management software systems.
- Optimized workflow within the pharmacy by assisting with order fulfillment, shipping, receiving, and stocking procedures.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Developed and implemented improvements to pharmacy organization system.
Licensed Pharmacy Technician
Kalamazoo Long Term Care Pharmacy
04.2011 - 02.2015
- Addressed patient concerns with empathy, providing clear explanations of medication usage, side effects, and potential interactions.
- Delivered exceptional customer service by addressing patient inquiries in a timely and professional manner, fostering lasting relationships with clientele.
Education
High School Diploma -
Plainwell
Plainwell, MI06.1984
Skills
- Problem-solving skills
- New hire onboarding
- Staff development
- Resolving customer issues
- Teamwork and collaboration
- Reliability
- Excellent communication
- Adaptability and flexibility
- Detail-oriented
- Prioritization and organization
Timeline
Licensed Pharmacy Technician
Kalamazoo Long Term Care Pharmacy
04.2011 - 02.2015
Licensed Pharmacy Technician
HOMETOWN PHARMACY LTC
12.1996 - Current
High School Diploma -
Plainwell
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