Lisa Prouty

Corporate Travel Agent II

BCD Travel

12.2017 - Current

Assisted in helping new hires, sharing best practices and ensuring new team members were equipped to provide excellent service to clients.
Assisted with booking rail, air, car and hotels worldwide.
Provided essential Itinerary information upon completion.
Established a reputation as a reliable resource for colleagues seeking assistance with challenging bookings or unique situations requiring creative solutions.
Provided valuable feedback when reviewing fellow agents'' work as part of an ongoing effort toward continuous improvement within the department.
Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
Educated clients on travel policies and procedures, ensuring adherence to corporate guidelines and budgetary constraints.
Set up flights, hotels, and ground transportation for individuals.
Contributed insights during team meetings on potential improvements in internal processes that could result in better client outcomes or operational efficiencies.
Collaborated with other agents to resolve any issues promptly, maintaining client trust and satisfaction.
Consistently met or exceeded performance targets by staying focused on key priorities and managing time effectively throughout the day.
Delivered exceptional customer service by addressing concerns professionally and efficiently, promoting repeat business from satisfied clientele.
Participated in professional development opportunities to stay current on industry trends and enhance skill set, ultimately providing even better service to clients.
Streamlined booking processes for more accurate and timely reservations, improving overall service quality.
Coordinated crisis management efforts during unexpected events or emergencies, minimizing disruption to client travel plans.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Promoted dedicated customer service and support by promptly resolving customer complaints.
Assisted clients with flight changes and cancellations to minimize travel disruptions.
Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.

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