Lisa Quintero
San Diego,California
Summary
Quick-thinking Telephone Interviewer with 8 years of experience obtaining information from clients during phone interviews. Expert at meeting quotas by conducting phone interviews while retaining quality data collection. Detail-oriented when determining and recording information relevant to call objectives.
Overview
21
21
years of professional experience
Work History
Quantitative Telephone Interviewer
Luth Research, LLC.
01.2020 - Current
- Gathered data and insights from participants during telephone interviews.
- Administered phone interviews to survey participants.
- Skilled at working independently and collaboratively in a team environment.
Medical Research Supervisor/ProjectManager
Luth Research, LLC.
07.2002 - 02.2007
- Maintained open communication by presenting regular updates on project status to customers
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Monitored project progress, identified risks and took corrective action as needed.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Coursera - Online - Project Management
Relevant Coursework Completed: Foundations ofProject Management certificate -
High School Diploma -
Academy of Our Lady of Peace
San Diego, CASkills
- Project Planning
- Call Center Processes
- Professional Telephone Manner
- Customer Experience
- Telephone Interviews
- Customer Needs Assessments
- Outbound Telephone Marketing
Additional Information
- Additional Information, Awarded for three years Luth Research Employee ofthe Quarter 2002-2005 and also Luth ResearchEmployee of the Year 2006.
Timeline
Quantitative Telephone Interviewer
Luth Research, LLC.
01.2020 - Current
Medical Research Supervisor/ProjectManager
Luth Research, LLC.
07.2002 - 02.2007
Coursera - Online - Project Management
Relevant Coursework Completed: Foundations ofProject Management certificate -
High School Diploma -
Academy of Our Lady of Peace
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