Lisa Ramos
Apopka,FL
Summary
Dynamic Medical Assistant with a proven track record at AdventHealth MedicalGroup, excelling in patient care coordination and medical records management. Recognized for implementing process improvements that enhanced patient satisfaction and streamlined operations. Skilled in phlebotomy and committed to compassionate support, fostering trust and positive health outcomes in diverse clinical settings.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Assistant
AdventHealth MedicalGroup
Orlando, FL
08.2021 - Current
- Coordinated appointments and follow-up visits, optimizing scheduling processes for better service delivery.
- Implemented process improvements that streamlined operations and enhanced patient satisfaction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
X-Ray Technician
AdventHealth Centra Care
Oviedo, FL
11.2005 - 08.2021
- Operated X-ray equipment to produce high-quality radiographic images for diagnostic purposes.
- Ensured patient safety by adhering to radiation protection protocols and guidelines.
- Assisted in preparing patients for imaging procedures, explaining processes clearly to reduce anxiety.
- Collaborated with physicians to interpret imaging results and discuss patient care options.
- Maintained and calibrated equipment regularly to ensure optimal performance and compliance with standards.
- Monitored inventory of supplies and ordered necessary materials to support departmental efficiency.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Maintained examination rooms and restocked medical and radiologic supplies.
- Promoted patient satisfaction through compassionate care and effective communication during all stages of the imaging process.
- Optimized image quality with correct positioning techniques tailored to individual patients'' needs or conditions.
- Assisted in training new X-Ray technicians, sharing knowledge, tips, and best practices to improve overall department performance.
- Enhanced patient comfort by providing clear explanations of imaging procedures.
- Developed and processed radiologic film to aid in diagnostics and patient monitoring with high-quality imagery.
Medical Assistant
AdventHealth Centra Care
Oviedo, FL
11.2005 - 08.2021
- Assisted physicians with patient examinations and procedures, ensuring comfort and safety.
- Prepared examination rooms and medical equipment for efficient patient flow.
- Maintained accurate electronic health records, enhancing data integrity and access.
- Educated patients on treatment plans and medication usage to promote understanding and compliance.
- Conducted routine laboratory tests and monitored results for timely interventions.
- Trained new staff on office protocols, contributing to a cohesive team environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Education
Associate of Science - X-ray/Medical Assistant
High Tech Institute
Orlando, FL10.2005
Skills
- Patient care coordination
- Medical records management
- Appointment scheduling
- Process improvement
- Radiographic imaging
- Infection control practices
- Laboratory testing procedures
- Emergency first aid
- Vital signs monitoring
- Compassionate patient support
- Training and mentoring staff
- Inventory management
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Direct patient care
- Clinical documentation
- Phlebotomy
- Reliable team player
- Procedure assistance
- CPR
- Immunization administration
- Laboratory specimen collection
- Sterilization techniques
- Equipment sterilization
- Professional bedside manner
Certification
Certified Medical Assistant
Basic Machine Operator (BMO)
BLS certified
Timeline
Medical Assistant
AdventHealth MedicalGroup
08.2021 - Current
X-Ray Technician
AdventHealth Centra Care
11.2005 - 08.2021
Medical Assistant
AdventHealth Centra Care
11.2005 - 08.2021
Associate of Science - X-ray/Medical Assistant
High Tech Institute