Lisa Rappold
Amherst,NY
Summary
Dynamic Certified Pharmacy Technician with extensive experience at Walgreens, excelling in medication dispensing and insurance billing. Proven ability to enhance patient care through meticulous attention to detail and exceptional customer service. Trained new staff, ensuring compliance with safety protocols while fostering a collaborative team environment. Committed to delivering quality service and improving operational efficiency. I also have my PTCB certification
Overview
25
25
years of professional experience
Work History
Certified Pharmacy Technician
Walgreens
10.2018 - Current
- Assisted in medication preparation and dispensing under supervision.
- Maintained accurate inventory records of pharmaceutical supplies.
- Supported pharmacy staff by organizing and restocking medications efficiently.
- Learned to operate pharmacy software for prescription processing and patient records.
- Engaged with patients to gather information for medication profiles and consultations.
- Adhered to safety protocols ensuring compliance with regulatory standards.
- Participated in training sessions to enhance knowledge of pharmaceuticals and procedures.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
Shift Supervisor
Burger King
05.2000 - 10.2018
- Supervised team operations to ensure efficient service delivery and customer satisfaction.
- Trained new staff on food safety standards and operational procedures.
- Managed inventory levels to minimize waste and ensure product availability.
- Implemented scheduling adjustments to optimize workforce efficiency during peak hours.
- Resolved customer complaints promptly to enhance overall dining experience.
- Conducted regular quality checks to maintain food preparation standards and compliance.
- Coordinated with management to streamline workflows and improve service speed.
- Led team meetings to communicate goals, motivate staff, and reinforce company policies.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
Education
No Degree - Medical Assistant
Bryant & Stratton College
NYHigh School Diploma -
Riverside Institute of Technology
Buffalo, NY06.2001
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- Medication dispensing
- Filling prescriptions
- Pharmaceutical calculations
- Pharmacist support
- Prescription interpretation
- Drug storage procedures
- Patient confidentiality
- Insurance verification
- Multitasking and organization
- Empathy and patience
- Medication preparation
Timeline
Certified Pharmacy Technician
Walgreens
10.2018 - Current
Shift Supervisor
Burger King
05.2000 - 10.2018
No Degree - Medical Assistant
Bryant & Stratton College
High School Diploma -
Riverside Institute of Technology