Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lisa Recchia-Perez

Summary

Proven caregiver and customer care executive at Verizon Wireless, adept in enhancing customer satisfaction and providing exceptional care with a positive attitude. Skilled in problem-solving and teamwork, consistently reducing complaints and improving client well-being. Demonstrates dependability and adaptability, excelling in fast-paced environments and achieving notable results in customer service and support.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Special Needs Caregiver

My Son
03.2019 - Current
  • Experience with special needs to increase social skills and independence.
  • Provide emotional support to enhance well-being and coping skills.
  • Ensure safety at all times by monitoring environments closely for potential hazards or challenges related to individual conditions or limitations.
  • Provide assistance to individuals with disabilities by helping with activities of daily living.
  • Manage challenging behaviors effectively using de-escalation techniques and positive reinforcement strategies.
  • Provide personal care to maintain hygiene and prevent health problems.
  • Maintain clean and safe environment to prevent accidents and promote health.
  • Prepare meals and snacks to provide proper nutrition and hydration.
  • Communicate well both verbally and in writing with guardians, and medical professionals.
  • Maintain detailed records of student performance, goals, and interventions for ongoing evaluation and adjustment of IEPs.
  • Coordinated with outside agencies such as therapists, counselors, and medical professionals to ensure comprehensive support for each student''s needs.

Volunteer- Kids Zone

Life Point Church
04.2024 - Current
  • Sign up first time families to the kids zone.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Volunteer- Grow Zone

Port City Church
01.2012 - 06.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Executive Care

Verizon Wireless
04.1999 - 05.2021
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Took ownership of customers issues to follow problems through to resolution.
  • Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
  • Reduced customer complaints with proactive issue identification and resolution strategies.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.

Education

No Degree -

Strayer University
Washington, DC

High School Diploma -

Newton High School
Newton, NJ
06.1997

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible

Certification

Triple P Stepping Stone Seminars

Timeline

Volunteer- Kids Zone

Life Point Church
04.2024 - Current

Special Needs Caregiver

My Son
03.2019 - Current

Volunteer- Grow Zone

Port City Church
01.2012 - 06.2018

Executive Care

Verizon Wireless
04.1999 - 05.2021

No Degree -

Strayer University

High School Diploma -

Newton High School

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Lisa Recchia-Perez