Open To Work
Lisa Reed
Frostproof
Summary
Hardworking, highly motivated professional, eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Reliable with a good work ethic, and the ability to quickly adapt to new tasks and environments. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks.
Diligent customer service representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Diligent customer service representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
19
19
years of professional experience
1
1
Certification - Notary
1
1
Life & Health Insurance License
Work History
PostMaster
Nalcrest Foundation
Nalcrest, FL
02.2023 - 12.2024
- Maintaining accurate records of all incoming and outgoing mail, including financial transactions.
- Monitoring inventory levels for supplies needed for post office operations.
- Managing daily operations of post office, including sorting and distributing mail, handling money transactions, collecting rent for post office boxes, and providing customer service.
- Resolving customer complaints.
- Issuing cash and money orders.
Substitute Teacher
Kelly Education
Lakeland, FL
02.2022 - 10.2023
- Assumed duties of the classroom teacher following school district lesson plans, school rules, and Kelly policies.
- Lead instruction in the classroom by conducting the teacher’s existing lesson plans.
- Motivated students to learn, and encouraged classroom participation, while adapting to the various learning styles of the students.
- Utilized effective communication skills when working with colleges, administrators, and families.
- Enforced school rules and regulations while maintaining order within the classroom setting.
- Developed positive relationships with students and staff.
- Provided support for students who needed extra assistance or additional time to complete coursework.
Grassroot Associate, Personal Assistant
TalentWave
Sebring, FL
06.2020 - 11.2020
- Researched contact and other needed information for businesses and organizations, creating and adding the information into a spreadsheet and Word documents.
- Edited webpages, fixed computer and cellular phone issues, as well as anything else needed by my direct supervisor.
- Contacted prospective and inactive volunteers.
- Sent and responded to texts regarding the 2020 election, as well as phone calls.
Order Filler
Walmart
Avon Park, FL
08.2019 - 06.2020
- Greeted and assisted customers while on the sales floor.
- Ensured customer’s orders were packed into the correct size boxes safely and securely.
- Demonstrated strong organizational skills to ensure accurate order fulfillment.
- Accurately picked and filled orders using a handheld scanner.
- Assisted in maintaining a safe work environment by adhering to safety protocols.
- Maintained an organized and clean work area.
Shift Supervisor Trainee
CVS Pharmacy
Winter Haven, FL
06.2014 - 08.2014
- Maintained a safe working environment by enforcing company policies and procedures; Identified potential risks associated with certain processes or procedures and took steps to mitigate them.
- Implemented innovative solutions that improved customer satisfaction ratings significantly.
- Established rapport with vendors to guarantee timely delivery of goods and services.
- Cultivated an open dialogue between staff and customers by resolving conflicts promptly and professionally; Encouraged team members to work together towards common goals in order to increase productivity.
- Demonstrated strong problem solving and organizational skills to manage daily operations efficiently; Managed inventory levels for smooth operation of the shift; Tracked company inventory and noted item shortages for future product orders.
- Utilized effective time management techniques to complete projects on schedule; Maintained a positive attitude while managing multiple tasks in a fast-paced environment; Delegated tasks to team members according to individual strengths; Communicated employee, customer and workplace needs to managers.
Cashier
Walmart
Lake Wales
10.2011 - 12.2013
- Operated cashier registers and accurately processed payments, returns, and exchanges; Accurately processed customer payments using cash, credit cards, and checks; Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner; Provided excellent customer service by greeting customers and offering assistance; Developed strong customer service skills by providing efficient and accurate service.
- Assisted with training and mentoring new team members.
- Delivered exceptional customer service at all points of contact.
- Used POS system to complete purchases for customers.
Cashier
Walmart
Winter Haven
06.2008 - 01.2010
- Operated cashier registers and accurately processed payments, returns, and exchanges; Accurately processed customer payments using cash, credit cards, and checks; Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner; Provided excellent customer service by greeting customers and offering assistance; Developed strong customer service skills by providing efficient and accurate service.
- Assisted with training and mentoring new team members.
- Delivered exceptional customer service at all points of contact.
- Used POS system to complete purchases for customers.
Education
High School Diploma -
Virtue Christian Academy
Frostproof, FL01-2008
Skills
- Customer Service
- Problem Solving
- Cash Handling
- Inventory Management
- Time Management
- Leadership
- Interpersonal Skills
- Verbal and Written Communication
- Listening
- Organization
- Adaptability
- Management
- Conflict Resolution
- Cash Management
- Attention to detail
- Deadline oriented
Certification
Notary public March 28, 2023
Timeline
PostMaster
Nalcrest Foundation
02.2023 - 12.2024
Substitute Teacher
Kelly Education
02.2022 - 10.2023
Grassroot Associate, Personal Assistant
TalentWave
06.2020 - 11.2020
Order Filler
Walmart
08.2019 - 06.2020
Shift Supervisor Trainee
CVS Pharmacy
06.2014 - 08.2014
Cashier
Walmart
10.2011 - 12.2013
Cashier
Walmart
06.2008 - 01.2010
High School Diploma -
Virtue Christian Academy