Lisa Reid
Conyers,GA
Summary
Hardworking Client Support Specialist with over 20 years of professional expertise. A passion for servicing others with terrific problem-solving skills, motivated to maintain customer satisfaction. Engaging and personable to promote a "client first" mentality and contribute to company success. Highly reliable, strong work ethics, and action oriented in a timely and efficient manner.
Overview
10
10
years of professional experience
Work History
Client Support Specialist
State Farm
04.2022 - Current
- Preformed high quality customer service experience while managing over 100 incoming calls daily.
- Exceeds quality metrics and department standards for call handling.
- Stays current with department operating procedures.
- Increased call volume by adhering to suggestions and feedback from Supervisor.
Collection Specialist
Children's Healthcare Of Atlanta
03.2020 - 03.2022
- Resolved potential payments by submitting supporting documents ensuring payments with swift resolution.
- Collaborated with Appeals department to overturn claims denial.
- Exceeded team monetary goals by 20% and trained new employees.
- Communicates with patients, staff and insurance companies to obtain accurate insurance verification.
Complex Claims
Change Healthcare
08.2013 - 03.2020
- Responsible for claims resolution of complex claims for motor vehicle accidents, PIP, and Worker's Compensation.
- Managed over 50% of critical claims projects assigned by leadership.
- Assisted high revenue clients ensuring special billing needs to prevent claim denial.
- Interacts with team members to research and resolve client issues.
Education
GED -
Atlanta Jobs Corp Center
539 Westlake Rd. Atlanta, Ga.06.1986
Skills
- Interpersonal and written communication
- Organizational Skills
- Knowledgeable in Word, Excel and Outlook
- Time Management
- Conflict Resolution
- Support inquiry assistance
Timeline
Client Support Specialist
State Farm
04.2022 - Current
Collection Specialist
Children's Healthcare Of Atlanta
03.2020 - 03.2022
Complex Claims
Change Healthcare
08.2013 - 03.2020
GED -
Atlanta Jobs Corp Center
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Dedra ClayDedra Clay
Underwriting Service Assistant Team Resource at State FarmUnderwriting Service Assistant Team Resource at State Farm
Isaiah SkinnerIsaiah Skinner
Claims Adjuster at State FarmClaims Adjuster at State Farm
Marcus McElroyMarcus McElroy
Lawn Mower at EntrepreneurLawn Mower at Entrepreneur