Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Reilley

Spring

Summary

Client Advocate with extensive experience at Othram, specializing in client relationship management and conflict resolution. Achievements include significant enhancements in client satisfaction through strategic service coordination and communication. Proven ability to manage accounts effectively while fostering collaboration, resulting in improved service quality and team performance.

Overview

34
34
years of professional experience

Work History

Client Advocate

Othram
The Woodlands
03.2025 - Current
  • Resolved client inquiries and concerns, achieving high satisfaction levels.
  • Coordinated communication between clients and internal teams to foster collaboration.
  • Managed client accounts by updating information and ensuring record accuracy.
  • Educated clients on services offered to improve understanding and engagement.

Horsemanship Therapy

SIRE
Spring
01.2019 - Current
  • Executed daily responsibilities with precision and efficiency.
  • Collaborated with diverse clients to achieve objectives and resolve product-related issues.
  • Contributed innovative solutions that enhanced team performance and outcomes.
  • Prioritized tasks effectively to meet service objectives.

Customer Service Manager

Continental Airlines
Houston
12.1991 - 03.2008
  • Trained and mentored staff, significantly improving service quality across multiple locations.
  • Managed customer service operations at various airport sites to ensure seamless experiences.
  • Assisted staff in resolving complex customer issues and implementing effective solutions.
  • Demonstrated strong communication skills in addressing product and consumer complaints.
  • Established rapport with customers, managers, and team members to foster a positive work environment.

Education

Some College (No Degree) - Nursing

Stephen F. Austin State University
Nacogdoches, TX

Some College (No Degree) - Biology

Texas Tech University
Lubbock, TX

Skills

  • Client relationship management
  • Customer service excellence
  • Conflict resolution
  • Account management
  • Service coordination
  • Communication skills

Timeline

Client Advocate

Othram
03.2025 - Current

Horsemanship Therapy

SIRE
01.2019 - Current

Customer Service Manager

Continental Airlines
12.1991 - 03.2008

Some College (No Degree) - Nursing

Stephen F. Austin State University

Some College (No Degree) - Biology

Texas Tech University

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