Lisa Rivera-Widenski
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
20
20
years of professional experience
Work History
Store Manager/Assistant Store Merchandising Manager
Big Lots
09.2021 - 01.2024
- Increased store profitability by 3% by executing store layouts, creating innovative store displays and efficient inventory management strategies. Moved off loading the truck to a day that increased productivity in replenishment of the store.
- Improved customer relations and frontend metrics through staff training in customer service and rewards knowledge.
- Responsible for Cash Office operations and vendor relations and invoices.
- Streamlined inventory management with regular audits, accurate store counts/ordering and efficient stock organization.
- Hired, led and developed a productive team to achieve store goals and tasks always within schedule time allotted, always surpassing a very challenging work environment.
- Always lead team with integrity.
Operations Manager
Kmart, Sears Holding
11.2008 - 02.2021
- Led and improved Frontend metrics, maintaining +75% SYWR, customer service goals.
- Established a team of engaged and driven associates, developing through effective communication and training regarding business expectations and performance. Promoting many to leadership positions.
- Excellent knowledge and leadership in all key operations of total store: Softlines, Hardlines, Merchandising/POG/Visual displays, Frontend/Customer Service, HR, Cash Office,, Administration, Online, Receiving/Replenishment processes, Hiring/Training, Scheduling to budget for maximum coverage, Payroll, Shrink and Restaurant.
- 2018 +92% EBITDA, +13.5% VPC, +3% Fixed Expenses. 2017 Shrink 1.85% reduced from 2016 2.98%. Reduced payroll trend 11.5% vs.14%.
Assistant Store Manager
Filene's Department Store
11.2003 - 09.2008
- Oversaw Jewelry, Accessories/Handbags, Intimates, Women's/Petites and Ladies Outerwear departments. Executed business objectives, sales, operations, processes and merchandising.
- Led and motivated 25+ associates, generating $16M volume in a combo store with DSW
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Drove sales aggressively, achieving yearly increases of 7.4%, 6.2% and 13% , exceeding 4th quarter goals and earning bonus 2005/2007 as well as facilitated "Basement's Best" associate awards 5 times.
Education
Associate of Science - Criminal Justice
Nassau Community College
Garden City, NYCriminal Justice
St. Johns University
New York, NYAdditional Experience
Assistant Store Manager, Marshalls , Commack, New York
Group Sales Manager, Stern's/Macy's , Valley Stream, New York
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"The time is always right do what is right"
Martin Luther King, Jr.
Skills
- Flexible and Adaptable
- Teambuilding
- Self-Motivated
- Decision-Making
- Attention to Detail
- Organization and Time Management
- Training and Development
Timeline
Store Manager/Assistant Store Merchandising Manager
Big Lots
09.2021 - 01.2024
Operations Manager
Kmart, Sears Holding
11.2008 - 02.2021
Assistant Store Manager
Filene's Department Store
11.2003 - 09.2008
Associate of Science - Criminal Justice
Nassau Community College
Criminal Justice
St. Johns University