Retail Management
Maureen Luzzi
T.J. Maxx
North Bergen,NJ
Work Preference
Desired Job Title
Operations Manager
Work Type
Full Time
Location Preference
On-SiteRemote
Open to relocation:
Yes
Minimum Desired Compensation
$130000/yr
28
years of professional experience
Operations Manager directing store execution for an $18M–$23M volume retail environment. Manages 90–120 associates through scheduling, human resources support, training, and daily coaching while lifting service scores, audit results, and sales targets. Strengthens presentation standards and builds bench strength by recruiting and developing 8 high-potential associates.
Work History
Operations Manager/Assistant Store Manager Merchandising
15 Years 5 Months- Increased customer service scores, credit card solicitation and corporate audit score results from below target results to meet and exceed expectations.
- Exceed target sales results.
- Increased store presentation standards to meet and exceed company expectations,
- Recruited, trained and developed 8 high potential associates for coordinator and management positions to create bench strength within the store and company.
- Manage and oversee 90-120 associates of a $18-$23 million volume store to include; scheduling, human resources management and training and development through constant coaching in the moment and modeling exemplary behaviors.
- Track sales trends and merchandising activity to identify opportunities for stronger product placement.
Store Manager
5 Years 6 Months- Store Manager of a $8 million location,
- Recruited and hired all management and staff for new store opening.
- Managed the opening of brand new building from construction to receiving fixtures and merchandise through all merchandise presentation.
- Trained and developed all management and staff for new store opening.
- Managed a staff to include 5 assistant managers and 50 associates.
- Consistently exceeded target results for company loyalty card program.
- Consistently maintained strong operational controls and budgets,
Store Manager
2 Years 8 Months- Store Manager of a $7 million location.
- Managed a staff to include 4 Assistant Managers, 2 Key Carriers and 40 associates.
- Maintained strong operational and budget controls.
- Maintained high merchandise presentation standards.
- Built and maintained strong relationships with outside vendors to improve merchandise presentation and increase sales.
- Built strong community ties through business to business communications.
Executive Team Leader of Softlines
1 Year 8 Months- Executive Team Leader of a $20 million volume softlines department of a $55 million store.
- Manage a staff to include 3 Team Leaders and 25 associates,
- District Visual Trainer
- Played an intricate role in bringing a well below target results store to exceeding target results store in sales, merchandise presentation and operational controls in less than one year.
Executive Team Leader of Softlines
1 Year 5 Months- Executive Team Leader of a $14 million volume softlines department of a $28 million store.
- Recruited, hired and trained staff for brand new store opening.
- Completed new store set up including, fixture and all merchandise receipts and merchandise presentation.
- Managed staff to include 5 Team Leaders and 40 associates.
- Exceeded target sales expectations.
Education
Associate of Arts - Merchandising and Management
Skills
Operations management
Strategic planning
Team leadership
District training
Shrink management
Store audit compliance
Customer service
Recruitment and hiring
Training and development
Performance management
Budget management
Merchandising analytics
Merchandise presentation
Vendor relations
Floor set execution
Planogram execution
Timeline
Operations Manager/Assistant Store Manager Merchandising
T.J. Maxx
05.2011 - CurrentRead More
Store Manager
Loehmann's
05.2005 - 11.2010Read More
Store Manager
Bob's Stores
03.2002 - 11.2004Read More
Executive Team Leader of Softlines
Target
07.2000 - 03.2002Read More
Executive Team Leader of Softlines
Kohl's Department Store
02.1999 - 07.2000Read More
Berkeley College of Business
Associate of Arts from Merchandising and Management
Read More