Lisa Rodriguez
Port Saint Lucie,FL
Summary
Experienced in managing all aspects of the deli operations with focus on high-quality food service and customer satisfaction. Proven strengths include team leadership, inventory management, and customer service skills. Demonstrated ability to increase sales through strategic planning and promotional activities while ensuring compliance with health and safety standards.
Motivated professional focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Overview
13
13
years of professional experience
Work History
Deli Manager
Publix
Jensen Beach, Florida
03.2011 - Current
- Organized special events such as tastings or cooking demonstrations at the store level.
- Provided guidance and mentorship to team members on how best to serve customers' needs.
- Established policies and procedures for the safe storage and rotation of food products.
- Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
- Assisted in developing marketing strategies that would increase sales in the deli department.
- Monitored daily sales reports to maximize profitability.
- Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
- Maintained accurate records of inventory and product ordering cycles.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Trained new employees on proper food handling techniques and safety regulations.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Ordered necessary deli supplies to maintain stock levels.
- Enforced company policies and procedures while maintaining a positive work environment.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Resolved customer complaints in a professional manner.
- Implemented cost-saving measures such as portion control, waste management.
- Collaborated with other departments within the store to ensure smooth operations.
- Addressed employee performance issues promptly while also providing feedback and coaching as needed.
- Created promotional displays to attract customers to the deli section.
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Prepared and led food service training programs to teach staff various tasks.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Completed regular inventories of food and material stocks.
- Reduced costs by controlling portion sizes and eliminating all types of waste.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Coral Glades High School
Coral Springs, FL05-2006
Skills
- Catering Services
- Catering Support
- Cost Reductions
- Profit and loss
- Merchandising Strategies
- Staff Training
- Scheduling Coordination
- Ordering Supplies
- Inventory Management
- Waste Reduction
- Customer Service
- Employee Supervision
- Multi-tasking
Timeline
Deli Manager
Publix
03.2011 - Current
High School Diploma -
Coral Glades High School