Lisa Rolon
Summary
An energetic and adaptable professional with a wealth of experience in delivering client services. A resourceful and detail-oriented problem solver, skilled at maintaining composure in stressful situations and efficiently aiding a diverse range of customers with numerous skills.
Overview
3
3
years of professional experience
Work History
Vendor Account Manager
Safeguard Properties
05.2023 - 08.2023
- Created reports on vendor performance to present at executive level meetings.
- Managed and scheduled regular meetings with vendors in 5 or more states to discuss performance levels and future objectives.
- Developed and maintained relationships with vendors to ensure quality of service.
- Reviewed vendor performance metrics, identified areas for improvement, and implemented corrective action plans.
Leasing Agent
Colonade West Partners, LTD
04.2022 - 01.2023
- Greeted prospective tenants, answered questions, and provided tours of property.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Performed administrative duties such as filing paperwork and updating databases.
Medical Administrative Assistant
First Alliance Healthcare
08.2021 - 04.2022
- Coordinated meetings between physicians and other healthcare professionals.
- Provided administrative support to clinical staff as needed.
- Created spreadsheets in Excel for tracking purposes.
- Maintained confidentiality of all patient information according to HIPAA regulations.
Pharmacy Technician
Exactcare Pharmacy
08.2020 - 08.2021
- Performed data entry for patient profiles, billing information and prescription orders into pharmacy software system.
- Assisted in training new employees on pharmacy procedures.
- Resolved customer complaints in timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
Education
Medical Assisting -
Remington College
Cleveland, Ohio10.2011
High School Diploma -
Brooklyn High School
Brooklyn, Oh06.2008
Skills
- Telephone and email etiquette
- Leasing and sales
- Relationship building and retention
- Administrative Support
- Staff Management
- Customer Service
- Leadership
- Strategic negotiation
- Patient Flow Management
- Vendor Negotiations
Timeline
Vendor Account Manager
Safeguard Properties
05.2023 - 08.2023
Leasing Agent
Colonade West Partners, LTD
04.2022 - 01.2023
Medical Administrative Assistant
First Alliance Healthcare
08.2021 - 04.2022
Pharmacy Technician
Exactcare Pharmacy
08.2020 - 08.2021
Medical Assisting -
Remington College
High School Diploma -
Brooklyn High School
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