Lisa Roman
Queens,NY
Summary
Highly motivate professional with leadership experience and a track record of providing exceptional customer service in the retail field. Hardworking, easy to get along with and detail oriented.
Overview
16
16
years of professional experience
Work History
Gift Wrap Associate
Bloomingdale's
10.2019 - Current
- Greeted customers and provided personable assistance for increased customer satisfaction.
- Attention to detail to determine correct sizes of gift box & wrap.
- Construct gift boxes for wrapping.
- Handle customer items with care; following proper packing procedures for fragile gifts.
- Ability to stand for long periods of time & wrap items in timely fashion.
Shoe Sales Associate / Keyholder/ Stock Supervisor
Galeria Melissa
04.2014 - 05.2019
- Supervise/train sale & stock associates by providing verbal feedback, teaching best practices, procedures, and sales strategies.
- Assist sales associates with handling difficult customers and challenging situations.
- Sustain communication with VIP clients about sales/promos/events via email/text.
- Count register at opening & closing, send daily sales report and produce weekly reports of top selling items.
- Help customers with point of sales, returns & exchanges
- Assist managers with visual merchandizing.
- Supervise monthly Inventory and Cycle Counts.
- Process all shipping and receiving of store merchandise - Print and ticket merchandise.
- Solve customer relations issues, enabling quick resolution, and client satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory
Sarah Jessica Parker Shoe Sales Professional
Bloomingdale's
09.2016 - 07.2017
- Provide strong customer service with product knowledge of SJP shoes.
- Help customers with point of sales, returns & exchanges.
- Assist customers with shoe sizes and styling.
- Maintain floor appearance.
Sales Associate
Urban Outfitters
06.2014 - 09.2014
- Greet and assist customers with questions/concerns about clothing (trends, styling, sizing, stock, etc.).
- Help customers with point of sales (online & in-store), returns & exchanges.
- Recover clothing from fitting rooms to sales floor in timely fashion.
- Helped customers locate products and checked store system for merchandise at other sites.
- Price and tag new products and replenish products on sale floor periodically.
- Trained new employees.
Sales Associate
DSW Shoes
05.2012 - 09.2013
- Greet and assist customers with questions/concerns about merchandise (trends, styling, sizing, stock, etc.)
- Organize product on the sale floor
- Helped customers locate products and checked store system for merchandise at other sites.
- Listened to customer needs and desires to identify and recommend optimal products.
- Uphold a clean shopping environment for customers (vacuuming, cleaning mirrors, dusting, trash removal)
Creative Marketing Specialist
Gogotech
05.2008 - 04.2009
- Responsible for researching products, writing and editing product descriptions.
- Data entry of product description/details onto category tree.
- Produced product driven articles including press releases, buyer’s guides and F.A.Q’s.
- Basic photo editing for e-commerce websites.
Education
B.A. - Professional & Technical Writing
University of Hartford
West Hartford, CTSkills
- Detail Oriented
- Inventory Monitoring
- Quick Learner
- Dependable
- Product Knowledge
- Strong Communication Skills
- Customer Service
Hobbies
Creating & editing content for my YouTube channel where I review fragrances for the collective.
Timeline
Gift Wrap Associate
Bloomingdale's
10.2019 - Current
Sarah Jessica Parker Shoe Sales Professional
Bloomingdale's
09.2016 - 07.2017
Sales Associate
Urban Outfitters
06.2014 - 09.2014
Shoe Sales Associate / Keyholder/ Stock Supervisor
Galeria Melissa
04.2014 - 05.2019
Sales Associate
DSW Shoes
05.2012 - 09.2013
Creative Marketing Specialist
Gogotech
05.2008 - 04.2009
B.A. - Professional & Technical Writing
University of Hartford