Lisa Romanelli
St Augustine,FL
Summary
Experienced with ensuring safety and punctuality of student transportation. Utilizes strong problem-solving abilities to navigate routes efficiently and handle unexpected challenges. Track record of fostering positive and supportive atmosphere for students, promoting secure and reliable service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Transportation School Bus Operator
St Johns County School Board
09.2010 - 05.2025
- Operated school buses safely, ensuring timely student transportation to and from school.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Communicated effectively with students, parents, and school officials regarding transportation schedules and issues.
- Assisted special needs students with boarding, ensuring accessibility and accommodation.
- Administered first aid to passengers in need.
- Assisted in training new drivers and maintaining driver certifications.
Sales Associate/Part Time
Historic Tours of America/Old Town Trolley
01.2014 - 08.2018
- Delivered exceptional customer service, enhancing guest experiences during tours.
- Educated visitors on historical landmarks, fostering engagement and appreciation for local culture.
- Managed ticket sales and reservations efficiently, ensuring smooth operational flow.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Assistant General Manager
Jalaram Hotels, LLC
02.2007 - 09.2010
- Oversaw daily operations, ensuring adherence to hospitality standards and guest satisfaction.
- Managed staff training programs, enhancing team performance and service quality.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Customer Service/Sales Representative/Technical Support Representative
Time Warner Cable
06.2004 - 02.2007
- Delivered exceptional customer service to enhance client satisfaction and retention.
- Resolved customer inquiries effectively, ensuring timely issue resolution and support.
- Promoted products and services, driving sales through effective communication strategies.
- Maintained detailed knowledge of company offerings to provide accurate information to customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Education
GED -
Churchill Area High School
Pittsburgh, PACertificate - Computers
Community College of Allegheny County
Pittsburgh, PASkills
- Punctuality
- Passenger management
- Organization
- Customer service
- Active listening
- Problem-solving
- Excellent people skills
- Operations management
- Employee relations
Certification
- Licensed CDL Operator
- CPR Training
Timeline
Sales Associate/Part Time
Historic Tours of America/Old Town Trolley
01.2014 - 08.2018
Transportation School Bus Operator
St Johns County School Board
09.2010 - 05.2025
Assistant General Manager
Jalaram Hotels, LLC
02.2007 - 09.2010
Customer Service/Sales Representative/Technical Support Representative
Time Warner Cable
06.2004 - 02.2007
GED -
Churchill Area High School
Certificate - Computers
Community College of Allegheny County