Lindy Waugh
Plantation,FL
Summary
Adept at fostering safety and efficiency, I leveraged my defensive driving and effective communication skills at Broward County Public Schools to enhance student transportation services. My background in patient care and customer service, honed at Worldwide Recovery and Global Response, underscores my ability to address diverse needs with empathy and professionalism. Developed skills in time management and safety compliance within school transportation environment. Seeking to transition into new field, leveraging abilities in route planning, effective communication, and crisis management. Eager to contribute to team-oriented setting, ensuring smooth and efficient operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
School Bus Operator
Broward County Public Schools
10.2023 - 09.2024
- Conducted thorough pre-trip and post-trip inspections of the bus to ensure safety and proper functioning at all times.
- Provided timely pickup and drop-off service to maintain punctual schedules for both students and staff members.
- Cultivated a safe atmosphere on board by enforcing rules regarding seatbelt use, noise levels, and overall behavior expectations.
- Displayed strong problem-solving abilities when faced with unexpected detours or delays due to road conditions or traffic incidents.
- Demonstrated effective communication skills when interacting with children of diverse ages, backgrounds, and abilities.
- Contributed to school community by participating in events such as field trips, sports games, and other extracurricular activities.
- Exhibited flexibility in adapting to changes in routes or schedules as needed based on daily circumstances or school requirements.
- Developed positive relationships with parents, addressing any concerns or questions about transportation services.
Nursing Assistant
Worldwide Recovery
06.2019 - 06.2020
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Reinforced positive care environment by engaging patients in meaningful activities and conversations.
Customer Service
Global Responce
11.2019 - 03.2020
- Implemented and developed customer service training processes.
- Resolved guest inquiries punctually and politely for professional customer service.
- Increased customer service success rates by quickly resolving issues.
- Provided exceptional customer service, addressing patient inquiries promptly and professionally.
Floor Staff
Regal Cinemas
07.2016 - 05.2018
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
- Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.
Education
Cosmetology -
Sheridan Technical College
Hollywood, FL01-2022
Skills
- Punctuality
- Passenger management
- Defensive driving
- Organization
- Behavior management
- Dependable and reliable
- Effective communication skills
- Verbal and written communication
- Commercial driving
- Task prioritization
- Customer service
- Active listening
- Data entry
- Patient care
- Team leadership
- Time management
Certification
- Drug and Alcohol Clearinghouse Registration - Federal Motor Carrier Safety Administration (FMCSA).
- Special Needs Transportation Training – Various authorized providers.
- Bloodborne Pathogens Training Certification – Occupational Safety and Health Administration (OSHA) approved provider.
- School Bus Endorsement - [State] Department of Motor Vehicles.
- Student Management, Discipline, and Bullying on the School Bus Training – Pupil Transportation Safety Institute.
- Passenger Endorsement - [State] Department of Motor Vehicles.
- Cosmetology License - [State] Board of Cosmetology.
- Infection Control and Sterilization Certificate – Barbicide® or similar organizations.
Languages
English
Full Professional
Timeline
School Bus Operator
Broward County Public Schools
10.2023 - 09.2024
Customer Service
Global Responce
11.2019 - 03.2020
Nursing Assistant
Worldwide Recovery
06.2019 - 06.2020
Floor Staff
Regal Cinemas
07.2016 - 05.2018
- Drug and Alcohol Clearinghouse Registration - Federal Motor Carrier Safety Administration (FMCSA).
- Special Needs Transportation Training – Various authorized providers.
- Bloodborne Pathogens Training Certification – Occupational Safety and Health Administration (OSHA) approved provider.
- School Bus Endorsement - [State] Department of Motor Vehicles.
- Student Management, Discipline, and Bullying on the School Bus Training – Pupil Transportation Safety Institute.
- Passenger Endorsement - [State] Department of Motor Vehicles.
- Cosmetology License - [State] Board of Cosmetology.
- Infection Control and Sterilization Certificate – Barbicide® or similar organizations.
Cosmetology -
Sheridan Technical College
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