Lisa Romeo
Angels In Your Home
Rochester,USA
1
Certification
5
years of professional experience
Compassionate and dependable healthcare professional with experience providing both administrative roles as well as direct patient care in behavioral health, rehabilitation, and supportive care settings. Skilled in assisting patients with daily needs, communicating effectively with patients and healthcare teams, and providing respectful, person-centered care to individuals from diverse backgrounds. Known for bringing empathy, patience, professionalism, and a strong work ethic to every role. Currently expanding my clinical skills through Certified Nursing Assistant training at Monroe Community College, with a strong commitment to continued growth in the healthcare field and providing safe, high-quality care to every patient I serve. I am also currently pursuing an Associates Degree in Human Services, which reflects my ongoing commitment to personal growth and helping others in meaningful ways.
Work History
Patient Care Assistant
1 Year 5 Months- Assist clients with personal care activities like bathing, dressing, and grooming. Help with meal preparation and feeding assistance. Provide mobility assistance to ensure clients can safely navigate their homes. Track and monitor client's health status, including vital signs. Assist with errands and appointments.
Behavioral Health Technician
1 Year 2 Months- Patient Care - Provide direct care services to patient on an individual basis, including activities such as daily living, social and psychiatric rehabilitation as directed by the RN; communicate with patient effectively and ensure they have access to required services. Treatment Planning - Participate in the development of a comprehensive treatment plan, incorporating patient’s needs and wants as shared through patient surveys and direct communication with patient. Documentation - Ensure concise, pertinent and complete documentation of patient’s response to treatment.
Inpatient Psychiatric Care Navigator
4 Months- Picked up shifts as a Care Navigator for the G1 Psychiatric floor at Rochester General Hospital. Rounding every fifteen minutes, Room checks, General cleaning and upkeep, Laundry and property management, Managing meal times, Monitoring the Milieu.
Patient Access Associate at Unity Chemical Dependency
6 Months- Patient Interaction: Greet patients, provide directions, and answer inquiries.
- Scheduling and Registration: Schedule appointments and complete patient registration processes. Insurance and Payment Processing: Verify insurance eligibility, obtain authorizations, and process payments. Communication: Communicate with patients, insurance providers, and other departments.
- Data Management: Ensure accuracy of patient records in the electronic health system (Care Connect.)
Certified Peer Support Specialist
8 Months- Offers assistance with clients in identifying and accessing community resources. Assists clients in Mental Health Crisis offering one on one support sessions where patients vent their struggles. Assists clients with becoming empowered in their own lives. Engages program participants in a personal, supportive manner, creating relationships that emphasize wellness and recovery. Maintain appropriate records, complete paperwork in a timely manner consistent with department requirements and HIPAA regulations. Facilitate weekly Grief and Loss Support Group, as well as Anger Management Classes.
Administrative Assistant
4 Months- Warmly welcomes guests to the organization and ensures their needs are met. Maintains record of when guests arrive and leave. Screens, answers and documents incoming calls on multi-line phone system. Schedules meetings and appointments as needed. Assists with clerical duties including copying, faxing, scanning, filing, mailing, shredding and data entry.
Behavioral Health Technician
1 Year 4 Months- Provided direct care and support to individuals with behavioral health and substance use needs in a residential setting. Monitored client safety and well-being, assisted with daily routines, and provided emotional support while maintaining professional boundaries. Observed and documented client behaviors, progress, and concerns and communicated relevant information to the clinical team. Assisted with crisis prevention and de-escalation, encouraged participation in treatment and recovery-focused activities, and helped maintain a safe, structured, and supportive environment. Worked collaboratively with nurses, counselors, and other members of the treatment team while maintaining client confidentiality and following organizational policies and procedures.
Home Health Aide/Caregiver
1 Year 2 Months- Provided compassionate, person-centered care to individuals in their homes while promoting safety, comfort, independence, and dignity. Assisted with activities of daily living, including bathing, dressing, grooming, toileting, mobility, and meal preparation. Monitored clients for changes in physical or emotional well-being and communicated concerns appropriately. Provided companionship, medication reminders, light housekeeping, and assistance with daily routines. Maintained a clean and safe home environment while following individualized care plans, infection-control practices, confidentiality requirements, and established healthcare policies.
Education
Associate's degree - Human Services
GED - High School Equivalency
Skills
Office experience
Microsoft Outlook
Behavioral health
Time management
Vital signs
Multi-line phone systems
Patient care
Peer Support
Medical administrative support
Patient monitoring
Direct patient care
Phone etiquette
Computer skills
Administrative experience
Care plans
Communication skills
Crisis management
Customer Service
HIPAA
Patient interaction
Front desk
Certification
- Certified Peer Support Specialist January 2024 to January 2027
- Anger Management Certification November 2024 to November 2026
Additional Information
Authorized to work in the US for any employer
Timeline
Inpatient Psychiatric Care Navigator
Rochester Regional Health
11.2025 - 03.2026Read More
Patient Care Assistant
Angels In Your Home
03.2025 - CurrentRead More
Behavioral Health Technician
Rochester Regional Health
03.2025 - 05.2026Read More
Patient Access Associate at Unity Chemical Dependency
Rochester Regional Health
03.2025 - 09.2025Read More
Certified Peer Support Specialist
Mental Health Association Drop In Crisis Center
07.2024 - 03.2025Read More
Administrative Assistant
Mental Health Association of Rochester
03.2024 - 07.2024Read More
Behavioral Health Technician
Destiny Sober Living
06.2022 - 10.2023Read More
Home Health Aide/Caregiver
Freedom Care
04.2021 - 06.2022Read More
Greece Arcadia High School
GED from High School Equivalency
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Monroe Community College
Associate's degree from Human Services
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