Lisa Romesburg
Council Bluffs,IA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Advisor 3/Help Desk Technician
Nelnet Student Loan Services
05.2019 - Current
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Cross-trained and provided backup support for organizational leadership.
- Provided primary customer support to internal and external customers.
- Met customer call guidelines for service levels, handle time and productivity.
- deal with complex topics, difficult customers, intense research, and have the skill and ability to deescalate people
- Have government clearance, to talked to dept of Education borrowers
Sesnior Customer Service Agent
Skillsoft
09.2003 - 01.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Contacted customers to return routine and general calls promptly.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer calls and emails to answer questions about products.
Education
Associate of Applied Science - Computer And Information Systems Security
Kaplan University
Davenport, IAMaster of Science - Business Management
Kaplan University
Davenport, IASkills
- Work with customer to answer the questions about password and launch their online courses, working java and flash
- deal with complex topics, difficult customers, intense research, and have the skill and ability to deescalate people
- handle money and sensitive information
- equivalent government clearance since I work with the Dept of Education borrowers
Timeline
Advisor 3/Help Desk Technician
Nelnet Student Loan Services
05.2019 - Current
Sesnior Customer Service Agent
Skillsoft
09.2003 - 01.2019
Associate of Applied Science - Computer And Information Systems Security
Kaplan University
Master of Science - Business Management
Kaplan University
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