Lisa Roush
Muncie,IN
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
National Services Volunteer
American Red Cross
Muncie , IN
05.2012 - 06.2018
- Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
- Delivered comprehensive therapeutic services to children, adolescents and adults to support child welfare and prevention services.
- Provided social work services, individual and family therapy, and referrals.
- Developed treatments and casework programs for average of [Number] patients per month.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Worked with clients to improve life choices and maximize benefits of programs.
- Coordinated referrals and direct support for Disaster Services clients.
- Compiled socioeconomic data for specific program eligibility determinations and large-scale research purposes.
- Drove operational improvements which resulted in savings and improved profit margins.
Education
High School Diploma -
Gallia Academy HS
Gallipolis OH05.1982
Skills
- Report Preparation
- Microsoft Access
- Client Home Visits
- Maintaining Client Records
- Client Needs Assessments
- Attention to Detail
- Issue Reporting
- Verbal and Written Communication
- Program Evaluation and Improvements
- Money Management Assistance
- Customer Service
- Active Listening
- Case Management
- Workflow Management
- Data Confidentiality
- Microsoft Office
- Statistical and Data Analysis
- Problem Solving
- Coping Techniques
- Program Coordination and Execution
- Cultural Sensitivity
- Client Intakes
- Application Processes
Timeline
National Services Volunteer
American Red Cross
05.2012 - 06.2018
High School Diploma -
Gallia Academy HS