Lisa Rowell
Crenshaw ,MS
Overview
13
13
years of professional experience
1
1
Certification
Work History
Correctional Officer
Corecivic
Tutwiler, MS
07.2018 - 05.2021
- A Correctional Officer is responsible for maintaining order and security of inmates in a correctional facility
- Follow policies, procedures, regulations, maintain order and provide for the safety, security, care, and direct supervision of those in your care during all phases of activity in the facility.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Certified Pharmacy Technician
Walmart
Hernando, MS
11.2021 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Online Digital Shopper
Walmart
Hernando, MS
04.2021 - Current
- Making expectations better for shopping preferences
- Understanding customer concern
- Help shopping more better for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
- Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.
- Increased conversion rates with targeted marketing campaigns, utilizing data-driven insights to identify customer preferences.
- Collaborated with cross-functional teams to develop innovative strategies for driving traffic to the digital store, resulting in increased revenue generation.
- Established strong relationships with suppliers and vendors to negotiate favorable terms for product sourcing, reducing operational costs over time.
- Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
Security
Goldstrike
Tunica, MS
05.2018 - 12.2018
- Enhanced inmate security by conducting thorough headcounts and cell inspections.
- Developed curriculum, scheduling trainings and planned district security initiatives.
- Enhanced data security with thorough risk assessments and policy updates.
- Worked closely with security personnel to identify and handle potential security threats, ensuring passenger safety.
- Supervised security of $Amount worth of highly sensitive equipment.
- Enhanced network security with regular software updates and patches.
- Implemented security measures for safeguarding sensitive data, reducing vulnerability risks.
Correctional Officer
Correction Corporation Of America
Tutwiler, MS
07.2015 - 05.2018
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Substitute teacher
ICS Head start
Crenshaw
11.2014 - 05.2016
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Stewarding Clean dishes for restaurant bars and lounges
Gold stroke Casino (Fss)
Tunica, MS
07.2014 - 08.2014
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
Housekeeping Clean rooms and sanitize tubs, toilets, sinks
Horseshoe Casino (fss)
Tunica, MS
05.2014 - 07.2014
- Educated coworkers on safe handling of chemicals used in the sanitization process, reducing potential accidents or misuse incidents.
- Ensured cleanliness, effectively disinfecting all equipment used in production areas.
- Collaborated with management to develop effective sanitation processes for optimal results.
- Demonstrated adaptability, adjusting quickly to new health guidelines or regulations when required.
Cashier operator of cash register
McDonald's
Senatobia, MS
05.2011 - 10.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Associate - Early Childhood Education
Northwest Community College
Senatobia, MS01.2014
High School Diploma -
Madison Shannon Palmer High School
Marks, MS01.2011
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Team Collaboration
- Filling Prescriptions
- Manual and automated medication dispensing
- Pharmaceutical Calculations
- Workflow Optimization
- Pharmacist support
- Prescription Interpretation
- Drug storage procedures
- Pharmacy and customer records management
- Patient confidentiality
- Insurance Verification
- Pharmacy Law Compliance
- Advanced math skills
- Aseptic Techniques
- Drug Classification Knowledge
- HIPAA
- Regulatory Compliance
- Updating medication histories
- Staff Development
- Drug Inventory Control
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Walmart
11.2021 - Current
Online Digital Shopper
Walmart
04.2021 - Current
Correctional Officer
Corecivic
07.2018 - 05.2021
Security
Goldstrike
05.2018 - 12.2018
Correctional Officer
Correction Corporation Of America
07.2015 - 05.2018
Substitute teacher
ICS Head start
11.2014 - 05.2016
Stewarding Clean dishes for restaurant bars and lounges
Gold stroke Casino (Fss)
07.2014 - 08.2014
Housekeeping Clean rooms and sanitize tubs, toilets, sinks
Horseshoe Casino (fss)
05.2014 - 07.2014
Cashier operator of cash register
McDonald's
05.2011 - 10.2011
Associate - Early Childhood Education
Northwest Community College
High School Diploma -
Madison Shannon Palmer High School
- CPhT - Certified Pharmacy Technician