Open To Work
Lisa Russell
Phoenix,Arizona
Summary
Accomplished hospitality professional with 30 years in the food and event industry, specializing in creating memorable guest experiences and fostering loyalty through exceptional service. Expertise in maintaining high standards during peak times while supporting team objectives. Strong leadership and communication skills contribute to a calm and efficient operation in fast-paced environments.
Overview
30
30
years of professional experience
Work History
Owner / Operator
Events by Lissa
Phoenix, AZ
01.2019 - Current
- Provide mobile bartending and event services for private residences and venues.
- Coordinated events from setup to completion, ensuring high guest satisfaction.
- Negotiate contracts, prepare invoices, and manage scheduling and staffing.
- Established strong repeat business through reliability and professionalism.
- Recognized by clients for consistent requests for returning events and private parties.
Server
Olive Garden
Phoenix, AZ
01.2020 - 01.2025
- Provided attentive and friendly guest service, enhancing overall dining experience in high-volume restaurant.
- Cultivated strong relationships with repeat guests by remembering names and preferences, fostering customer loyalty.
- Maintained strong knowledge of menu items, promotions, and wine pairings.
- Created welcoming dining environment through collaboration with team members and consistent positive attitude.
- Assisted teammates proactively by clearing tables, polishing glasses, running food, and maintaining cleanliness without being asked.
Event Coordinator
McDowell Mountain Events
Phoenix, AZ
01.2015 - 01.2018
- Coordinated banquets and special events, enhancing guest satisfaction through smooth operations.
- Worked closely with vendors, caterers, and venue management to execute successful events.
- Assisted with staffing, event setup, scheduling, and customer communication to support successful event execution.
- Maintained professionalism and organization during large-scale functions, ensuring effective management in high-pressure situations.
Previious Local Restaurants
El Chorro Raw Hide Pinnacle Peak Patio
Phoenix, AZ
09.1996 - 06.2005
- Delivered exceptional customer service in high-pressure dining environment, ensuring guest satisfaction.
- Guided guests in menu selections and food recommendations to enhance dining experience.
- Executed accurate order processing using point-of-sale systems, contributing to efficient service delivery.
Skills
- Fine dining and banquet service
- Event coordination
- Bartending and catering support
- POS and restaurant operations
- Contract management
- Team leadership
- Multitasking in high-volume environments
- Problem solving and initiative
- Customer satisfaction
- Guest engagement
Work Preference
Job Search Status
Open to workSalary Range
$45000/yr - $200000/yrProfessional Reputation
Known for being dependable, hardworking, and highly guest-focused. Naturally takes initiative by helping wherever needed, maintaining cleanliness, supporting coworkers, and ensuring guests receive excellent service every time. Passionate about hospitality and committed to creating memorable dining and event experiences.
Timeline
Server
Olive Garden
01.2020 - 01.2025
Owner / Operator
Events by Lissa
01.2019 - Current
Event Coordinator
McDowell Mountain Events
01.2015 - 01.2018
Previious Local Restaurants
El Chorro Raw Hide Pinnacle Peak Patio
09.1996 - 06.2005