Lisa Russo
Conway,SC
Summary
Dedicated professional skilled in patient scheduling and effective communication. Experience in managing medical records and coordinating care, ensuring compliance with regulations while fostering teamwork for improved patient outcomes.
Overview
26
26
years of professional experience
Work History
Unit Clerk
Clove Lakes Nursing Home and Rehabilitation Center
Staten Island, NY
04.2020 - 11.2025
- Assisted in the preparation of patients charts and medical records.
- Managed patients records and documentation for efficient care coordination.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Coordinated scheduling of patient appointments and transportation services to ensure timely access to care.(Coordinated with family as well)
- Communicated effectively with nursing staff regarding patient needs and updates.
- Managed inventory of medical supplies and equipment to support uninterrupted clinical operations.
- Organized and prepared reports for regulatory compliance and audits.
- Supported front desk operations by greeting visitors and answering phone calls.
- Streamlined filing systems for patient records to enhance accessibility and retrieval.
- Compiled and typed patient information or data in appropriate computer systems.
- Scanned documents into computer databases for storage purposes.
- Conducted training sessions for new unit clerks and volunteers to enhance teamwork skills.
- Focused on protecting patient individual medical information to always adhere to HIPAA compliance and internal standards.
Rehab Statistics Coordinator
Clove Lakes Nursing Home and Rehabilitation Center
Staten Island, NY
05.2000 - 04.2020
- Created and Maintained accurate records of departmental activities, ensuring data integrity and compliance.
- Maintained accurate electronic records by entering all paperwork , ensuring proper documentation of dates, faxes, emails and scans. (HIPAA compliancy as a main focus)
- Utilized Excel and Word for data analysis and document preparation in daily tasks.
- Organized therapy sessions for residents, enhancing care continuity in short-term and long-term settings.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Consulted with mangers and facilitated interdepartmental communication to swiftly address and resolve any issues or problems regarding office equipment, employee performance and work scheduling.
Education
Bachelor of Arts - English Language And Literature
College of Staten Island
Staten Island, NY01-1997
Skills
- HIPAA compliance
- Preparing charts/chart updating
- Electronic documentation skills
- Medical records management and maintenance
- Patient scheduling
- Inventory Management
- Healthcare Software
- Records scanning/form processing
- Time Management
- Phone reception and effective communication
- Team collaboration and staff coordination
- Problem solving
Timeline
Unit Clerk
Clove Lakes Nursing Home and Rehabilitation Center
04.2020 - 11.2025
Rehab Statistics Coordinator
Clove Lakes Nursing Home and Rehabilitation Center
05.2000 - 04.2020
Bachelor of Arts - English Language And Literature
College of Staten Island