Lisa Saier

• Lead Administrator for online singles group with 80k members.
• Manages team of 8 in training and development initiatives.
• Maintains compliance with platform terms and conditions to ensure longevity of the site.
• Creates engaging content to enhance member interaction.
• Aids members in profile and account troubleshooting and assists with profile set up.
• Coordinates meetups and events.

• Assists with all facets of college essay writing including research and data organization, development of research paper structure and compliance with specifications
• Assesses student progress and provides constructive feedback for further development and retention

• Crafted and presented engaging historical narratives to enrich visitor experiences during tours.
• Streamlined tour schedule coordination and logistics management to enhance operational efficiency.
• Executed pre-tour inspections of vehicles and equipment to uphold safety compliance standards.
• Designed and implemented customized tour routes tailored to seasonal attractions and guest preferences.
• Cultivated positive relationships with tourists to enhance overall experience.
• Curated engaging presentations that fostered memorable experiences for diverse audiences.

• Led engaging historical tours, enhancing visitor experiences through storytelling and local knowledge.
• Developed customized tour itineraries based on client preferences, ensuring memorable and unique experiences while building personal relationships with guests to promote positive experiences.
• Trained and mentored new guides, fostering a collaborative team environment and improving service quality.
• Maintained safety protocols during tours, prioritizing visitor well-being and compliance with regulations.
• Established relationships with local businesses to create partnerships that enriched tour offerings and guest experiences.
• Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
• Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
• Highly competitive and capable of making easy conversation was often recognized for ability to book multiple tours with ease as well as upsell tour packages

• Facilitated communication between prospective students and admissions team to enhance engagement.
• Evaluated applicant qualifications to ensure alignment with program standards and institutional goals.
• Conducted informational sessions to provide insights on academic offerings and campus culture.
• Developed and maintained relationships with students to promote retention
• Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
• Scheduled appointments to meet with students face-to-face and discuss education plans.
• Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
• Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.

Conducted interviews with students for placement in health care programs, assisting recent high school graduates and current health care professionals in their career paths.

• Made 130+ daily outbound calls in response to new inquiries, fielded inbound calls; set appointments.

• Provided tours for potential students and their families.

• Maintained follow up communication.

• Generated referrals.

• Some work from home office making outbound calls, utilizing email, and SMS. Managed database.

• Conducted telephone and in-person interviews to evaluate potential new students. Maintained ongoing communication with students throughout their university experience.
• Assisted corporate education liaisons in generating referrals at education and career fairs. Presented program information to various organizations.
• Facilitated comprehensive enrollment processes, encompassing admissions and financial aid procedures.
• Assisted in organizing new student orientations and workshops. Acted as a point of contact between academic and finance departments and faculty for student inquiries.
• Assisted in interviewing nurses and health care professionals for enrollment in health care programs. Supported campus health care initiatives by providing counseling services. Facilitated communication between health care staff and program administrators.
• Assisted in training new counselors to enhance team performance. Led team meetings to discuss strategies and share best practices.