Lisa Salazar
Patterson,CA
Summary
Proven leader in customer service with expertise in team training, complaint resolution, and operational efficiency. Committed to enhancing customer satisfaction and driving team performance through effective problem-solving and attention to detail.
Overview
9
9
years of professional experience
Work History
Lead CSR
DHL Supply Chain
Livermore, CA
04.2022 - Current
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
Trained, oversaw, and mentored new team members to strengthen performance
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Trained, oversaw, and mentored new team members to strengthen performance and job
- Dangerous Goods Certified
Operations Manager
FedEx
Tracy, CA
06.2017 - 05.2019
- Streamlined operational workflows to enhance efficiency and reduce processing times.
- Led cross-functional teams to implement process improvements, increasing productivity and service quality.
- Developed training programs for staff, fostering skill enhancement and knowledge retention.
- Analyzed performance metrics to identify areas for operational improvement and drive strategic initiatives.
- Dangerous Goods Certified
Education
High School Diploma -
Independence
San Jose, CASkills
- Team member training
- Work prioritization
- Call center experience
- Customer complaint resolution
- Customer support
- Problem-solving
- Attention to detail
Accomplishments
Certified in Hazardous Materials DG
Able to ship Domestic and International shipments work hand to hand with several Carriers. Provide tracking ETAs, work with Excel and Microsoft Word
Timeline
Lead CSR
DHL Supply Chain
04.2022 - Current
Operations Manager
FedEx
06.2017 - 05.2019
High School Diploma -
Independence