Lisa Samet

Process Improvement

• Lean Six Sigma Black Belt certified
• Rehabilitated and simplified department user guides
• Conducted root cause analyses to pinpoint underlying problems within existing processes, enabling targeted improvements.
• Identified and analyzed project risks and developed mitigation strategies.

Reporting & Analysis

• Produced documentation outlining process improvement solutions.
• Designed process models to provide clear, understandable tools for presenting complex business processes to individuals with minimal knowledge on topic.
• Developed excel-based organizational filing systems for confidential records, resulting in improved accessibility and efficiency.
• Organized, maintained, and updated large sets of data.
• Collected and analyzed data to monitor compliance outcomes and identify and address trends of non-compliant behavior.
• Generated and analyzed reports to track status and progress of open requests.
• Calculated descriptive statistics as well as performance trends.

Auditing & Work Distribution

• Conducted performance reviews and provided feedback to managers on employee performance
• Assessed staff performance using metrics for both production and quality.
• Responsible for assigning work to 9 employees and ensuring that TAT met departmental standards.

Credentialing

• Conducted primary source verifications such as background checks and board certifications.
• Inspected applications for inaccurate or missing information.
• Ensured applications met both organizational and NCQA standards.

• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Obtained patient's insurance information and determined eligibility and coordination of benefits for services rendered.
• Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
• Transcribed ICD 10 and CPT codes to ensure accurate building.
• Communicated with payors to secure payment for services rendered.

• 4.0 GPA
• Capstone Project: An Evaluation of the Impact of Pet-Unfriendly Housing on Feline Euthanasia Rates in NJ, [Conducted research to determine if a statistically significant relationship existed between rentals' no-pet policies and the high prevalence of feline euthanasia rates throughout New Jersey]
• Relevant Coursework: Computer Applications and Systems | Performance Measurement and Reporting | Applied Research Design | Applied Statistics | Evidence-Based Management | Technology and Administration
• Awards and Honors: Summa Cum Laude, Golden Key Honors Society, Departmental Honors