Lisa Sapp
Elrod
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Substitute Teacher
Tuscaloosa County School System
Northport
08.2020 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Delivered engaging lessons aligned with curriculum standards and student needs.
- Provided classroom instruction outlined in teacher's lesson plans.
- Managed classroom behavior to create a positive learning environment.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Encouraged positive behavior among students through effective communication techniques.
- Collaborated with teachers to support student learning objectives.
- Maintained accurate records of attendance and student progress throughout assignments.
- Promoted a safe and secure atmosphere within the classroom setting.
Residential Cleaner
Self employeed
Tuscaloosa
05.2013 - Current
- Cleaned residential spaces using eco-friendly products and techniques.
- Organized cleaning supplies and maintained inventory for efficient operations.
- Managed scheduling and appointments for client visits and cleanings.
- Assessed client needs to provide tailored cleaning services.
- Communicated effectively with clients to ensure satisfaction and address concerns.
- Developed efficient cleaning routines for various home types and sizes.
- Scrubbed sinks, tubs and showers to remove dirt build-up.
- Respected customer's privacy while performing duties in their homes.
- Emptied trash cans and disposed of waste materials properly.
- Swept, vacuumed, mopped and waxed floors.
- Cleaned, scrubbed, and polished bathrooms, kitchens, living rooms, bedrooms and hallways.
- Maintained cleaning supplies inventory by checking stock to determine inventory level; anticipating needs; placing orders; verifying receipt.
- Dusted furniture, fixtures and window sills.
- Responded promptly to customer inquiries regarding services offered.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
- Inspected completed work to ensure that it met standards of cleanliness.
- Removed cobwebs from ceilings and corners of rooms.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Main Receptionist
Tuscaloosa Chevrolet
Tuscaloosa
12.2005 - 12.2007
- Greeted customers warmly upon arrival at the dealership.
- Managed multi-line phone system for incoming and outgoing calls.
- Scheduled appointments for service and sales departments efficiently.
- Assisted customers with inquiries about vehicles and services offered.
- Coordinated communication between departments to enhance customer service.
- Provided excellent customer service by responding to inquiries promptly and courteously.
- Greeted visitors and customers in a professional manner.
- Provided administrative support to staff members as needed.
- Greeted and welcomed guests in a professional manner.
- Maintained reception area cleanliness and tidiness at all times.
- Answered incoming calls, screened and forwarded to the appropriate department or individual.
- Greeted customers, answered general questions and directed to appropriate locations.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Sales Associate
Leisure place
Northport
07.2003 - 05.2005
- Processed customer transactions accurately and efficiently at the point of sale.
- Greeted customers and provided exceptional customer service.
- Assisted customers in selecting products to enhance their leisure activities.
- Educated customers on product features and benefits to facilitate informed purchases.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained product displays to ensure an appealing shopping environment.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Conducted inventories on a regular basis to track stock levels.
- Described merchandise and explained use, operation and care.
Education
Northside High School
Northport, AlabamaSome College (No Degree) - Primary Education
Bevill State Community College
Fayette, ALSkills
Church treasurer and clerk , assistant song director, custodian, sound director
- Maintained a home with meals, appointments, activities , providing needed items for family members , cleaned the home
- Answered multi phone line
- Directing customers where they needed to go
- Sold items to customers
- Maintained a home with meals, appointments, activities
- providing needed items for family members
- cleaned the home
Timeline
Substitute Teacher
Tuscaloosa County School System
08.2020 - Current
Residential Cleaner
Self employeed
05.2013 - Current
Main Receptionist
Tuscaloosa Chevrolet
12.2005 - 12.2007
Sales Associate
Leisure place
07.2003 - 05.2005
Northside High School
Some College (No Degree) - Primary Education
Bevill State Community College