Lisa Schnurman

• Processed patient registration accurately and efficiently.
• Facilitated conflict resolution between patients and staff, fostering a positive clinic environment.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
• Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
• Coordinated communication between patients and medical staff to ensure continuity of care.
• Implemented electronic health record (EHR) systems for improved data management and retrieval.
• Assisted Dr in closing out all office accounts due to retirement.
• Coordinated Office closure
• Ensured all medical records required for patients were uploaded in the ECW system for a smooth transfer to the incoming Dr.

• Oversaw budget management and resource allocation across multiple projects, ensuring effective utilization of resources.
• Coordinated stakeholder meetings to gather requirements and provide updates, fostering collaboration and alignment among stakeholders.
• Managed cross-functional teams, driving project alignment and ensuring timely execution of deliverables.
• Maintained detailed documentation for all phases of project life cycles.
• Communicated regularly with external partners to ensure alignment of strategies and goals.

Monitored State of Health and Commanding of Defense Support Program constellation.

Managed multiple tasks related to project execution.

• Provided engineering and operational support to US Air Force staff and crews
• Performed trending to analyze satellite malfunctions and to predict possible failures
• Performed planning and calculations for spacecraft maneuvers to include repositioning, station keeping and momentum adjustments
• Generated spacecraft command plans, engineering policies and procedures

Served as an operator, mission control expert of U.S. military communication satellites.

Responsibilities included:

• Satellite command and control.
• Launch and early orbit, emergency recovery, end-of-life testing, satellite disposal, and state-of-monitoring.
• Evaluated Satellite System Operators' performance for compliance with policies and procedures.
• Trained satellite system operators by maintaining crew training programs.