Niya Robinson
Fort Worth,TX
Summary
Implemented training and monitoring strategies to elevate morale and boost team performance, ensuring a positive work environment.
Cultivated effective communication and problem-solving strategies to align team efforts with organizational objectives and adapt to evolving business needs.
Facilitated smooth office operations by managing scheduling and document workflows. Enhanced team collaboration through proactive communication initiatives. Achieved operational reliability by adapting to dynamic work environments.
Supported educational activities by fostering a nurturing and stimulating environment, recognized for adaptability and seamless classroom operations.
Overview
11
11
years of professional experience
Work History
Front Desk Medical Receptionist
Alliance Oral and Maxillofacial Surgery
Fort Worth, TX
05.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic flow.
- Coordinated insurance verification and ensured accurate billing processes for patients.
- Maintained medical records according to HIPAA regulations, ensuring confidentiality and compliance.
- Assisted with patient inquiries, providing exceptional customer service and support during visits.
- Checked patient insurance, demographic, and health history to keep information current.
- Facilitated effective communication between surgical teams and patients, enhancing overall experience.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Business Manager
NouN Salon
North Richland Hills, TX
10.2023 - 03.2025
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Assisted with hiring process and training of new employees.
Accounting Assistant
Gregory Lamb LLC
Grapevine, TX
08.2023 - 06.2025
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
Customer Service Representative
First American Payment Systems
Fort Worth, TX
09.2022 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Preschool Teacher's Assistant
Premier Academy Roanoke
Roanoke, TX
12.2021 - 10.2022
- Supported classroom management by maintaining a positive and engaging learning environment.
- Collaborated with lead teacher to develop age-appropriate lesson plans and activities.
- Monitored student progress, providing feedback to enhance developmental milestones.
- Fostered a positive and nurturing classroom environment conducive to optimal learning and growth.
Team Lead Sales Associate
Rack Room Shoes Inc.
Fort Worth, TX
05.2021 - 12.2021
- Enhanced customer satisfaction rates by providing exceptional service and addressing customer concerns promptly.
- Ensured timely completion of required administrative tasks such as expense reporting, performance evaluations, and goal-setting documentation for all team members.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
Assistant Teacher
Kids Kabz
Dallas, TX
08.2015 - 05.2017
- Monitored all activities to maintain maximum level of safety.
- Maintained a clean, organized, and inviting environment that fostered exploration, creativity, and learning for all Kids Club members.
- Maintained accurate safety and attendance records.
- Actively participated in child's activities by reading to groups, painting, coloring and playing games.
- Organized and stored toys and art materials to restore order in activity areas.
Education
High School Diploma -
Boswell High School
Saginaw, TX05.2020
Skills
- Financial management
- Customer service
- Project management
- Employee management
- Analytical thinking
- Documentation and reporting
- Business development
- Customer relationship management
- Decision-making
- Customer relations
- Issue resolution
- Sales and marketing
- Team building and leadership
- Business planning
- Operational oversight
- Operational leadership
- Business administration
- Positive reinforcement
- Health and safety
- Curriculum planning
- First aid and CPR
- Child assessment
- Strong work ethic and dependable
- Caring and empathetic demeanor
- Organizational and planning skills
- Small group support and assistance
- School policy and rules enforcement
- Lesson planning and preparation
Timeline
Front Desk Medical Receptionist
Alliance Oral and Maxillofacial Surgery
05.2025 - Current
Business Manager
NouN Salon
10.2023 - 03.2025
Accounting Assistant
Gregory Lamb LLC
08.2023 - 06.2025
Customer Service Representative
First American Payment Systems
09.2022 - 08.2023
Preschool Teacher's Assistant
Premier Academy Roanoke
12.2021 - 10.2022
Team Lead Sales Associate
Rack Room Shoes Inc.
05.2021 - 12.2021
Assistant Teacher
Kids Kabz
08.2015 - 05.2017
High School Diploma -
Boswell High School