Stevonia Eliard

• Greeted and checked in patients, ensuring a welcoming experience.
• Scheduled and confirmed appointments, managing provider calendars.
• Handled patient inquiries and provided information on services.
• Verified insurance, processed patient information, and maintained EHRs (Epic, ECW).
• Assisted with billing, coding, and claim submissions.
• Supported providers and staff to ensure smooth daily operations.
• Performed clerical tasks including filing, correspondence, and supply management.

• Delivered professional communication and follow-up with residents, prospects, and applicants to ensure high satisfaction.
• Supported property management efforts by handling lease renewals, resident retention programs, and community engagement events.
• Conducted tours of apartment homes and community amenities, highlighting features to prospective residents.
• Managed incoming calls, inquiries, and walk-ins while accurately documenting all interactions in the property management system.
• Assisted with administrative tasks, including lease paperwork, reports, and resident records, to ensure smooth daily operations.

• Managed leasing for two tax-credit properties with 687 residents.
• Handled 30–40 inbound calls daily, resolving tenant and prospect inquiries.
• Conducted property tours and promoted community amenities.
• Marketed available units through ads and promotional materials.

• Processed leases, renewals, and maintained property knowledge to support occupancy goals.