Ashley Fiorito
SHIRLEY
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
11
11
years of professional experience
Work History
Front Desk Medical Receptionist
Stony Brook Medicine
Lake Grove, NY
01.2023 - Current
- Facilitated efficient patient scheduling and streamlined communications to enhance customer service in a fast-paced healthcare environment.
- Managed patient check-in and scheduling processes efficiently, ensuring a smooth workflow.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Implemented office procedures that improved patient satisfaction and reduced wait times.
- Managed patient scheduling and appointment confirmations using electronic health record systems.
Assistant Store Manager
Pep Boys
Patchogue, NY
01.2021 - 01.2023
- Cultivated strong customer relationships by facilitating clear communication and providing team support.
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and developed staff, enhancing team performance and customer service quality.
- Managed inventory levels, optimizing stock availability and minimizing discrepancies
- Created and maintained safe and secure work environments for employees.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Sound Board Operator
JVC Broadcasting
Smithtown, NY
01.2018 - 01.2021
- Operated live radio broadcasts and managed commercial timing during professional sports programming.
- Collaborated with production teams to achieve seamless integration of sound and visuals.
- Implemented best practices for audio mixing, resulting in improved audience experience.
- Balanced individual performer microphone levels during rehearsals to ensure optimal audibility during live shows.
- Developed positive relationships with venue staff, ensuring seamless integration of house systems into production requirements when needed.
E-Commerce Manager
Walmart
Middle Island, NY
01.2015 - 01.2020
- Led a team of associates while overseeing online order fulfillment, inventory coordination, and customer experience.
- Analyzed market trends to optimize product assortment and pricing strategies.
- Conducted regular training sessions for staff on best practices in e-commerce operations and customer engagement.
- Collaborated with cross-functional teams to develop and launch new products, meeting market demands.
- Participated in industry conferences to keep abreast of latest e-commerce trends and technologies.
Education
Bachelor of Science - Media & Communications
SUNY Old Westbury
Westbury, NY05-2021
Associate of Arts - Film, Television & Radio Production
Suffolk County Community College
Selden, NY01-2018
Skills
- Content Creation
- Social Media Management
- Copywriting
- Brand Storytelling
- Video Editing
- Adobe After Effects
- Canva
- Marketing Communications
- Project Coordination
- Content Strategy
- Team Collaboration
- Customer Engagement
Websites
Timeline
Front Desk Medical Receptionist
Stony Brook Medicine
01.2023 - Current
Assistant Store Manager
Pep Boys
01.2021 - 01.2023
Sound Board Operator
JVC Broadcasting
01.2018 - 01.2021
E-Commerce Manager
Walmart
01.2015 - 01.2020
Bachelor of Science - Media & Communications
SUNY Old Westbury
Associate of Arts - Film, Television & Radio Production
Suffolk County Community College
AWARDS
Media Arts & Communications (MAC) Awards, Best Television Promotion, Two-time recipient, Best Special Events Package