Lisa Scott
Beulaville,NC
Summary
Responsible Insurance Customer Service Representative provided customer support to clients needing assistance with service plans. Researched inquiries, answered questions and offered solutions to resolve issues. Considered valuable team player with great organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
David Scott Farmers Insurance Agency
05.2016 - 07.2022
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
Food Service Associate
Sunrise Restaurants LLC
01.2021 - 06.2022
- Enhanced customer satisfaction by providing timely and efficient food service.
- Boosted sales through upselling menu items and suggesting daily specials to patrons.
- Maintained a clean and organized work environment for optimal food prep efficiency.
- Assisted in inventory management, ensuring adequate stock levels and minimizing waste.
- Collaborated with team members to deliver exceptional service during high-volume periods.
- Expedited orders accurately and efficiently, resulting in positive customer feedback.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business from satisfied guests.
- Developed and maintained positive relationships with customers to enhance service.
Education
Associate of Arts -
Lewis And Clark Community College
Godfrey, IL05.2019
Associate of Science - Biological And Physical Sciences
Lewis And Clark Community College
Godfrey, IL05.2019
Skills
- Performance Monitoring
- Sales Techniques
- Telephone Etiquette
- Problem Solving
- Effective Communication
- Organization
- Computer Literacy
- Critical Thinking
- Multitasking
- Customer Service
- Collaborative Relationships
- Teamwork and Collaboration
Certification
Insurance Producer Casualty and Fire Licensure
BLS Provider (CPR and AED) Certificate
Languages
English
Full Professional
Affiliations
- I love the adventures of traveling and the outdoors. I enjoy biking, hiking, herb and vegetable gardening , reading and learning, working out in the gym, going to the beach.
Timeline
Food Service Associate
Sunrise Restaurants LLC
01.2021 - 06.2022
Insurance Customer Service Representative
David Scott Farmers Insurance Agency
05.2016 - 07.2022
Associate of Arts -
Lewis And Clark Community College
Associate of Science - Biological And Physical Sciences
Lewis And Clark Community College
Insurance Producer Casualty and Fire Licensure
BLS Provider (CPR and AED) Certificate
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