Lisa Shah
Roseville,MI
Summary
Accomplished Assistant Manager with in-depth versatile work experience seeking to advance into a bank setting. Skilled in customer service needs, sales, and cash handling. Dedicated to applying training, building strong customer relationships, and delivering exceptional customer service.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Chili Pepper's Tanning
03.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coached new hires on sales techniques, contributing to their development as successful team members.
Hairstylist
Beauty Collective
11.2021 - 11.2022
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Increased salon revenue by upselling products and additional treatments during appointments.
Customer Service Representative
MICCO Lucent/ Kidder Associates
02.2018 - 03.2020
- Resolved client's concerns regarding billing and services by exchanging merchandise, refunding money, or adjusting bills as needed.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Supervisor
Tim Hortons
04.2014 - 02.2018
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
Education
No Degree -
Roseville Highschool
Douglas J Aveda Institute
Royal Oak, MI11.2022
GED -
Workforce Development Agency
Virtual09.2022
Skills
- Money Handling
- Customer relationship development
- Excellent written and verbal communication skills
- Strong Work Ethic
- Proficient in Microsoft Word, Excel, and Outlook
- Professionalism and Courtesy
- Sales and Cross-Selling
- Time Management
- Administrative Support
Timeline
Assistant Manager
Chili Pepper's Tanning
03.2022 - Current
Hairstylist
Beauty Collective
11.2021 - 11.2022
Customer Service Representative
MICCO Lucent/ Kidder Associates
02.2018 - 03.2020
Supervisor
Tim Hortons
04.2014 - 02.2018
No Degree -
Roseville Highschool
Douglas J Aveda Institute
GED -
Workforce Development Agency
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