Lisa Sheppard
Simpsonville,SC
Summary
Skilled quality assurance professional with proven record of ensuring high standards in product and process integrity. Strong focus on team collaboration and delivering results, adaptable to changing needs. Expertise in quality control methodologies, regulatory compliance, and continuous improvement initiatives. Known for reliability, problem-solving abilities, and effective communication.
Overview
15
15
years of professional experience
Work History
Quality Assurance Manager
Lennar
Greenville, SC
09.2023 - Current
- Performing thorough evaluations of homes to compile punch lists, ensuring delivery of defect-free properties to homeowners.
- Executing second inspections to verify resolution of defects identified during initial punch.
- Engaging homeowners in walkthroughs to enhance understanding of home systems and warranties, ensuring all inquiries are resolved.
- Conducting final meetings with homeowners to ensure resolution of all defects and concerns prior to home release.
Sales Representative
Classic Carolina Home
Greenville, SC
06.2021 - 05.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits.
- Directed clients on how to display furniture and other items so that setups looked inviting.
- Continued to provide customer service following purchases if needed.
Showroom Coordinator
Unique Wholesale Distributors
Greenville, SC
06.2017 - 06.2021
- Provided prompt, courteous service to every individual entering showroom.
- Managed custom projects by completing initial quotes, design and sample requests.
- Researched issues to obtain appropriate answers and updates for customer inquiries.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Volunteered for extra shifts during holidays and other busy periods when needed.
- Implemented procedures to keep store clean and well-organized.
Sales Associate
Tile And Marble Gallery
Greenville, SC
12.2016 - 05.2017
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Bogari Furniture
Greenville, SC
09.2014 - 01.2016
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Assisted with product placement on showroom floor.
Customer Service Representative
Priority One Security
Greenville, SC
11.2010 - 07.2012
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
Associate of Arts - Fine Arts
Greenville Technical College
Greenville, SC05.2014
Skills
- Sales Representation
- Product and Service Knowledge
- Post-Sales Support
- Experience with Salesforce
- Experience with Buildpro
- Attention to detail
- Deficiency detection
- Quality assurance background
Skills
- Commission Sales
Timeline
Quality Assurance Manager
Lennar
09.2023 - Current
Sales Representative
Classic Carolina Home
06.2021 - 05.2023
Showroom Coordinator
Unique Wholesale Distributors
06.2017 - 06.2021
Sales Associate
Tile And Marble Gallery
12.2016 - 05.2017
Sales Associate
Bogari Furniture
09.2014 - 01.2016
Customer Service Representative
Priority One Security
11.2010 - 07.2012
Associate of Arts - Fine Arts
Greenville Technical College