Lisa Shilhan
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Legal Assistant
Gregg H Coffman PC
06.2005 - 09.2012
- Increased client satisfaction by managing case files and promptly addressing inquiries.
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
Customer Service/Teller
Norlarco Credit Union
11.2002 - 11.2004
- Provided exceptional service to customers, addressing their needs and building lasting relationships.
- Maintained high levels of accuracy in handling cash, ensuring proper documentation and adherence to bank policies.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
Mortgage Loan Processor
First National Bank
12.2001 - 10.2002
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
Teller/Customer Service Representative
First National Bank
07.1993 - 11.2001
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Education
High School Diploma -
Rock Island High School
Rock Island, IL06.1978
Skills
- Word Processing
- Data Entry
- Legal Document Preparation
- Document Filing
- Client Billing
Personal
There is a gap in my work history because I have spent the last few years traveling back and forth to Illinois helping my mother who has dementia.
Timeline
Legal Assistant
Gregg H Coffman PC
06.2005 - 09.2012
Customer Service/Teller
Norlarco Credit Union
11.2002 - 11.2004
Mortgage Loan Processor
First National Bank
12.2001 - 10.2002
Teller/Customer Service Representative
First National Bank
07.1993 - 11.2001
High School Diploma -
Rock Island High School