LISA SHREWSBURY
Burbank,CA
Summary
Dynamic and experienced professional with over 30 years in legal transcription and client service, paired with a strong background in health and wellness. Proven leader in support management, skilled in communication, organization, and problem solving. Seeking a fresh opportunity that combines people skills, service excellence and leadership in a new industry.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Premium Support Manager
US Legal Support
05.2022 - Current
- Manage high-priority support operations for premium clients
- Resolve complex issues with professionalism and urgency
- Coordinate across departments to ensure seamless experience
- Maintain strong client relationships and promote service excellence
Court Stenographer
L.S. Reporting, Inc.
01.1994 - 01.2022
- Conducted market research to identify emerging trends and consumer preferences, providing valuable insights for product development and positioning.
- Oversaw the creation of engaging content for various platforms, collaborating with internal teams and external agencies to ensure brand consistency and relevance.
Group Fitness Instructor
YouFit Health Clubs
02.2019 - 08.2021
- Led Dynamic group fitness classes for diverse levels
- Motivated members through energetic, safe and supportive sessions
- Built a legal client base and promoted wellness incentives
General Manager
T.H.E.Nautilus
Coral Springs, FL
12.1985 - 01.1992
- Evaluated team performance, setting objectives to improve overall service quality.
- Led staff training initiatives to enhance service delivery and operational efficiency.
- Developed and implemented comprehensive fitness programs tailored to diverse client needs.
Education
Bachelor of Science - Physical Education
FLORIDA STATE UNIVERSITY
12.1985
Skills
- Client Relationship Management
- Legal Transcription & Documentation
- Team Leadership
- Time Management & Organization
- Conflict Resolution
- Verbal & Written Communication
Certification
CPR & BLS certified
FiTour certified
Timeline
Premium Support Manager
US Legal Support
05.2022 - Current
Group Fitness Instructor
YouFit Health Clubs
02.2019 - 08.2021
Court Stenographer
L.S. Reporting, Inc.
01.1994 - 01.2022
General Manager
T.H.E.Nautilus
12.1985 - 01.1992
Bachelor of Science - Physical Education
FLORIDA STATE UNIVERSITY