Lisa Siehl
Linden
Summary
Dynamic leader with extensive experience at Jersey City Medical Center, excelling in team leadership and crisis management. Proven track record in enhancing patient outcomes through comprehensive case management and effective discharge planning. Skilled in regulatory compliance and fostering collaboration within multidisciplinary teams, driving high performance and engagement among staff.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Director of Case Management
Jersey City Medical Center
02.2023 - Current
- Direct Manager of the 10 Social Workers in the department.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Continuously updated personal knowledge of best practices in social work, cross-cultural communication techniques, and relevant policies.
- Support staff with difficult cases by utilizing a team approach and engaging appropriate ancillary staff and departments as needed.
- Improved patient outcomes by developing and implementing comprehensive case management plans.
- Participated in quality assurance initiatives aimed at improving overall case management performance metrics.
- Improved case management efficiency by streamlining administrative processes and implementing new tracking systems.
- Collaborated with multidisciplinary teams for comprehensive case management and optimal results.
- Reduced hospital readmissions with thorough case management and effective coordination of care.
- Improved patient outcomes through comprehensive assessments, case management, and ongoing support.
Care Coordinator
Jersey City Medical Center
09.2022 - 02.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated patients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive patient outcomes by developing and implementing comprehensive case management plans.
- Collaborated with multidisciplinary teams to address patient needs and formulate tailored support strategies.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize patient support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to patients.
- Partnered with physicians, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Assessed community needs and identified resources for social and community service programs.
Service Coordinator
Children's Specialized Hospital
09.2017 - 09.2022
- Complete in-depth routine based interview assessment of child/family to determine areas of concern and develop a treatment plan.
- Establish strong relationships with families based on mutual trust.
- Consistently and effectively managing a caseload of 125 children and families.
- Work effectively on an interdisciplinary team to ensure services are provided appropriately.
- Precepting new hires and provide training and support.
- Complete on-time and thorough chart documentation.
Education
Master of Social Work - Social Worker
Rutgers University
New Brunswick05-2016
Bachelor of Arts - Psychology
Rutgers University
New Brunswick05-2014
Skills
- Team leadership
- Regulatory compliance (Annual DNV Survey)
- Discharge planning
- Multidisciplinary approach
- Crisis management
- Recruitment and hiring
Accomplishments
- Supervise a team of 26 staff members
- Promoted from Case Manager to Assistant Director within 6 months of hiring.
- Recruited and filled all available positions in the department while maintaining zero turnover.
Certification
- Licensed Social Worker (NJ) - 44SL06255100
Timeline
Assistant Director of Case Management
Jersey City Medical Center
02.2023 - Current
Care Coordinator
Jersey City Medical Center
09.2022 - 02.2023
Service Coordinator
Children's Specialized Hospital
09.2017 - 09.2022
Master of Social Work - Social Worker
Rutgers University
Bachelor of Arts - Psychology
Rutgers University
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