LISA SIGMAN
Ammon,US
Summary
Dynamic administrative professional with extensive experience in healthcare administration, excelling in fast-paced office environments. Proven ability to manage patient interactions and front-office operations efficiently and professionally. Expertise in scheduling, record-keeping and insurance verification, complemented by strong communication skills and adaptability to evolving demands. Recognized for reliability, punctuality, and a results-driven approach while thriving in independent work settings. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Mountain View Community Care, Dr Jonathan Wilford
Idaho Falls, ID
11.2025 - 03.2026
- Checked in New/Established patients, went over demographics and make sure it is current, performed insurance verification, made encounter form for providers, collected co-pay if patient had one.
- Checked out patients and scheduled appointment for their next visit.
- Answered phones, answered any questions patients had, I helped dissolve any problems patients called about as well, cancelled and re-scheduled appointments, forwarded calls to medical staff.
- Worked on Work Comp initial and follow ups, drug screens, DOT physicals and worked with occupational health since they worked on the client billing patients.
- Went through faxes, worked on record requests, sorted faxes between the healthcare providers, and faxed record requests, information that was requested from other medical offices, insurance companies back to them when ready.
- Throughout the day checked the referral management file and call patients when referral was in, went through the urgent care folder and Dr. Wilford's folder from the nurses, when messages were in there, we worked on them.
Medical Receptionist
Neurology & Sleep Specialists
Idaho Falls, ID
11.2022 - 11.2025
- Checked in new/established patients throughout the day, went over demographics and made sure it is current, performed insurance verification, collected co-pay if patient had one.
- Checked out patients and scheduled appointment for their next visit.
- Answered phones, answered any questions patients had, I helped dissolve any problems patients called about, made appointments, cancelled and re-scheduled appointments, forwarded calls to medical staff.
- I was responsible for 1 of the provider's schedule, make sure it was full, got the healthy connections for Medicaid patients, update the insurances that was inactive, call and remind patients of their appointments if they haven't responded to a message from Artera. Go down lists of patients and call the cancelled appointments that didn't reschedule also no-show patients to get them back on the providers schedule I was responsible for.
- Went through the faxes 3 times a day, sorted by the 5 providers and gave faxes to their assistants.
Medical Receptionist
Mountain View Redi-Care Urgent Care
Idaho Falls, ID
10.2020 - 11.2022
- Checked in new/established patients, went over demographics and make sure it is current, performed insurance verification, made encounter form for the healthcare providers, collected co-pay if patient had one.
- Checked out patients.
- Answered phones, answered any question patients had, I helped dissolve any problems patients called about as well, forwarded calls to medical staff.
Dental Receptionist
Willow Creek Dental: Gordon Brandon D DDS
Idaho Falls, ID
03.2016 - 02.2017
- Assisted in onboarding new and established patients by verifying demographic information for accuracy. Organized patient files and prepared them for the assistant to retrieve and escort patients to their appointments.
- Facilitated patient check-out processes and scheduled follow-up appointments.
- Managed phone communications to facilitate appointment scheduling and rescheduling. Support clients by coordinating timely appointments. Assisted in maintaining organized appointment records for efficient follow-up.
- Processed payments from patient insurance companies and recorded payments received via mail.
- Facilitated collection calls to clients. Organized filing of patient
Patient Financial Counselor
Mountain View Hospital
Idaho Falls, ID
07.2016 - 10.2016
- I was responsible for a Doctors Wednesday scheduled surgeries.
- Entered numbers for patients scheduled surgeries in CPSI, verified patient's information on orders to information on account.
- Looked up CPT codes for procedures if not on the orders.
- Called insurance companies for benefits, wrote up estimates and put on patient's account, called patients to go over their benefits, let them know what their estimated portion would be and made financial arrangements for their part, put in their account and when they come in for surgery admission clerk would see the arrangements I made with them.
- I answered phones, answered inquiries regarding patient's accounts.
Medical Billing/Coding Specialist
Absolute Healthcare Business Solutions, LLC
Visalia, CA
03.2012 - 09.2015
- Private billing company that does the billing and collections for several medical doctors.
- I was responsible for posting patient and Insurance payments to patient accounts.
- Called Insurance companies to look into why payments were not being made on accounts.
- Answered phones, answered questions, resolved issues with patients on their accounts.
- Worked with manager and did a lot of miscellaneous duties that needed to be done.
Education
Billing and Coding - Registered Billing And Coding
Milan Institute
Visalia, CADental Assisting - Registered Dental Assistant
Southern California Medical And Dental Careers
Anaheim, CASkills
- Accurate patient data entry
- Insurance verification and billing resolution
- Front Desk Reception Operations
- Medical billing and coding familiarity
- Data accuracy and attention to detail
- Problem-solving in insurance discrepancies
- Patient intake and check-in procedures
- Scheduling software proficiency [Cerner]
- Appointment scheduling and management
- Cash handling and co-pay processingPositive patient communication and interaction
Timeline
Medical Receptionist
Mountain View Community Care, Dr Jonathan Wilford
11.2025 - 03.2026
Medical Receptionist
Neurology & Sleep Specialists
11.2022 - 11.2025
Medical Receptionist
Mountain View Redi-Care Urgent Care
10.2020 - 11.2022
Patient Financial Counselor
Mountain View Hospital
07.2016 - 10.2016
Dental Receptionist
Willow Creek Dental: Gordon Brandon D DDS
03.2016 - 02.2017
Medical Billing/Coding Specialist
Absolute Healthcare Business Solutions, LLC
03.2012 - 09.2015
Billing and Coding - Registered Billing And Coding
Milan Institute
Dental Assisting - Registered Dental Assistant
Southern California Medical And Dental Careers