Lisa Siler
Olympia,WA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 22 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
24
24
years of professional experience
Work History
General Manager
Fujiyama Japanese Steakhouse And Bar
06.2012 - 02.2024
- Managed budget implementations, employee reviews, training, and scheduling.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed cash drop deposits.
- Precisely kept track of all credit card tips.
- Managed payroll for employees according to hours worked, credit card tips, and paid time off.
Bar Manager and Head Bartender
El Sarape Mexican Restaurant And Bar
01.2000 - 06.2012
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept track of bar inventory and placed liquor and beer orders.
Education
Associate of Arts - Science Education
South Puget Sound Community College
Olympia, WA06.2010
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Staff Management
- Customer Relations
- Payroll
Timeline
General Manager
Fujiyama Japanese Steakhouse And Bar
06.2012 - 02.2024
Bar Manager and Head Bartender
El Sarape Mexican Restaurant And Bar
01.2000 - 06.2012
Associate of Arts - Science Education
South Puget Sound Community College
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