Lisa Simmerman
Jacksonville
Summary
And most of all, after 26 years of being an Optician, and wherever my heart and desires takes me, I will find the right Opportunity, at the right time, with just the right people... I undoubtedly have the drive and the desire to encompass new things in my life. New people, new cultures, I need something to be excited about again... So please, I hope you can see through the main course of my resume and recognize I am capable of a lot of valuable skills... Thank you for any considerations.
Overview
6
6
years of professional experience
Work History
3rd Key Lead
NATIONAL VISION
04.2024 - 12.2024
- The best Customer Experience is what I am after
- Strong problem-solving skills
- Attention to detail is key, and very proactive
- Always tried to encourage team members to perform at their best while geared towards goals
- Monitored team performance to identify potential areas of improvement
- Addressed any issues or concerns among team members
- Trained new employees while providing ongoing training and resources
- Acted as point of contact when addressing any customer issues, vendors, or any store related concerns
- Ensured all bank deposits and cash handling followed company policy
- Maintained proper and accurate medical health records
- Always available to assist anyone
Optician/Customer Service
ATLANTIC EYE INSTITUTE
05.2022 - 01.2024
- High end sales with impressive quarterly goals met
- Prescription analysis to ensure the best needs of the patient are met
- Always reached patients with the highest level of care and respect through exceptional customer service
- Processed all insurance EFT payments to maintain AR reports
- Processed a variety of insurance claims and authorizations daily through various providers
- Maintained quarterly frame audits along with inventory management
- Monitored AR metrics in optical platform regularly to identify possible issues and follow up with anything past due
- Proficient in Lensometry for prescription verification
- Highly proficient in troubleshooting and problem solving , under pressure or not
- Frame and lens selection and all appropriate measurements needed according to lifestyle needs
- Outside lab coordination to stay on top of all progress of jobs and any delays
- Fostered heavy focus on building and maintaining strong meaningful relationships with all patients
- Managed all patient records in EMA EHR system
Optical Manager
JACKSONVILLE EYE CENTER
11.2018 - 01.2021
- High volume of patients in a fast-paced environment
- Processed all insurance claims and prescription orders efficiently and accurate
- Met monthly with frame vendors to keep proper inventory of frames and at the most effective price point allotted for state healthcare
- Monitored and recorded all EFT payments with all orders to maintain proper AR reporting, ensured accuracy of all claims through strong attention to detail, as well as following up with claim denials in a timely fashion
- Very knowledgeable and effectively convey information, patient guidance, and continuing care knowledge
- Continuous lab coordination to assure promised deadlines
Education
78 credit hours - Opticianry program
HILLSBOROUGH COMMUNITY COLLEGE
01.2006
Skills
- Client relations
- Proficient in fostering connections
- Problem-solving professional
- Supportive attitude
- Objective-focused
- Skilled in resolving disputes
- Active and responsive listener
- Strong emotional intelligence
- Effective in managing various scenarios with understanding
- Positive engagement in varied settings
- Versatile in changing environments
- Highly resilient and flexible
- Configured for home office
Timeline
3rd Key Lead
NATIONAL VISION
04.2024 - 12.2024
Optician/Customer Service
ATLANTIC EYE INSTITUTE
05.2022 - 01.2024
Optical Manager
JACKSONVILLE EYE CENTER
11.2018 - 01.2021
78 credit hours - Opticianry program
HILLSBOROUGH COMMUNITY COLLEGE
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